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Emergency Preparedness Manager Santa Clara Valley Transportation Authority Salary: $157,783.54 - $191,813.38 Annually Job Type: Full-Time Job Number: 26-CK-26-00022 Closing: 3/3/2026 11:59 PM Pacific Location: CA 95134-1927, CA Department: System Safety & Security Admin. Division: System Safety & Security Job Description The Santa Clara Valley Transportation Authority (VTA) is seeking an experienced Emergency Preparedness Manager to lead the planning, mitigation, and response to all hazards, emergencies, significant events, and disasters affecting the agency and the communities it serves. Under general direction, this role oversees VTA's Emergency Management program, including staffing, policies, and procedures in compliance with federal, state, and local requirements. The Emergency Preparedness Manager serves as a key advisor to executive leadership and partners across the organization and with external agencies to strengthen organizational resilience, support initiatives such as EOC development, continuity of operations planning, hazard mitigation, and large-scale event coordination, and ensure effective response and recovery efforts. About the Emergency Management DepartmentOur Emergency Management Department will consist of four sections comprised of the administrative staff, emergency preparedness managers, and specialists that work with enterprise-wide VTA departments, multi-jurisdiction municipalities, and an array of emergency management offices in the region to ensure that VTA and its employees have the resources and information they need to prepare, mitigate, respond to and recover from all-hazards, emergencies, significant events, and disasters.Major upcoming projects: EOC Development, Hazard Mitigation Plan, COOP, and managing the new Training and Exercise Contract.Who We Are • Professionals trained to educate our community about emergency management principles. • Coordinators and implementers of training programs to enhance VTA resiliency. • Providers of emergency notifications, updates, and alerts. • Information analysts who provide key decision-makers with situational awareness. • Developers of VTA's emergency management plans, including their maintenance and evaluation. Definition Under general direction, the Emergency Preparedness Manager plans, organizes, directs, and coordinates VTA incident, emergency, and disaster response activities. Distinguishing Characteristics The Emergency Preparedness Manager is responsible for directing standardization and implementation of Homeland Security best practices and procedures in VTA's incident, emergency, and disaster response procedures and practices. The incumbent provides direction and interfaces with executive management and local, state, and federal agencies related to emergency management issues. The Ideal CandidateThe ideal candidate is an experienced Emergency Preparedness Manager with a proven record of leading all-hazards emergency management programs within a public-sector, transportation, or critical infrastructure environment. They possess extensive knowledge of federal, state, and local emergency management requirements and demonstrate the ability to apply Homeland Security, NIMS, and SEMS principles to incident response, Emergency Operations Center (EOC) operations, and agency-wide emergency planning. This individual has experience overseeing emergency management staffing, policies, and procedures and is comfortable serving as a key advisor to executive leadership during both planned events and emergency incidents. They are skilled at maintaining situational awareness, making informed decisions under pressure, and coordinating response and recovery efforts with local, state, and federal partners, including emergency management agencies and public safety stakeholders. The ideal candidate brings hands-on experience with developing, maintaining, and exercising Emergency Operations Plans (EOP), Continuity of Operations Plans (COOP), and hazard mitigation strategies, and understands the complexities of protecting public transportation systems and critical infrastructure. They are adept at facilitating interdepartmental collaboration, managing training and exercises, and leveraging technology to enhance preparedness, communications, and operational readiness. In addition, the ideal candidate is a strong communicator and relationship-builder who can effectively represent the agency in regional emergency management forums and community settings. They are forward-thinking, adaptable, and committed to strengthening organizational resilience, ensuring regulatory compliance, and safeguarding employees, transit operations, and the diverse communities served by VTA. About VTA The Santa Clara Valley Transportation Authority employs more than 2,000 people dedicated to providing solutions that move Silicon Valley. Unique among transportation organizations in the San Francisco Bay Area, VTA is Santa Clara County's authority for transit development and operations (light rail and bus), congestion management, transportation-related funding, highway design and construction, real estate and transit-oriented development, and bicycle and pedestrian planning. With local, state, and federal partners, VTA works to innovate the way Silicon Valley moves and provide mobility solutions for all. Santa Clara Valley Transportation Authority (VTA) is an independent special district that provides sustainable, accessible, community-focused transportation options that are innovative, environmentally responsible, and promote the vitality of our region. VTA provides bus, light rail, and paratransit services, as well as participates as a funding partner in regional rail service including Caltrain, Capitol Corridor, and the Altamont Corridor Express. As the county's https://www.vta.org/programs/congestion-management-agency, VTA is responsible for countywide transportation planning, including congestion management, design and construction of specific highway, pedestrian, and bicycle improvement projects, as well as promotion of transit-oriented development. VTA provides these services throughout the county, including Campbell, Cupertino, Gilroy, Los Altos, Los Altos Hills, Los Gatos, Milpitas, Monte Sereno, Morgan Hill, Mountain View, Palo Alto, San Jose, Santa Clara, Saratoga and Sunnyvale. VTA continually builds partnerships to deliver transportation solutions that meet the evolving mobility needs of Santa Clara County. As we continue to implement our https://www.vta.org/VTAForward#:~:text=VTA%20Forward%20is%20aimed%20to,%3A%20Stabilize%2C%20Revitalize%20and%20Transform, we aim to strengthen and increase our workforce to take on future opportunities and challenges by elevating our people and our services. For more information about our VTA Forward Plan, visit: https://www.vta.org/VTAForward#:~:text=VTA%20Forward%20is%20aimed%20to,%3A%20Stabilize%2C%20Revitalize%20and%20Transform Family-Friendly Workplace Certification Program (FFWCP) The County of Santa Clara FFWCP recognizes VTA as a business that creates supportive workplaces for employees and their families. Family-friendly workplaces improve health outcomes and job satisfaction for employees and increase work productivity and retention for employers. Employers can create a family-friendly workplace by meeting and exceeding state and federal employment laws relating to parental leave, lactation accommodation, and work/family balance. Essential Job Functions Typical Tasks: • Oversees VTA's Emergency Management activities, including staffing, policies, and procedures in accordance with federal, state, and local requirements; • Plans, develops, implements, and monitors emergency management initiatives, goals, and objectives and provides expertise to executive staff on related matters; • Represents the agency to regulatory and government agencies, community groups, external partners, and the public to ensure effective communication and collaboration in emergency management activities; • Oversees the operation of the VTA Emergency Operations Center (EOC) and facilitates coordination with other agencies and entities for effective emergency response and recovery; • Develops and maintains a comprehensive emergency preparedness education program for staff, contractors, and the agency community; • Stays current on technological advancements in the field to ensure effective integration of technology in emergency management activities; • Participates in community events to increase awareness of emergency preparedness and the role of emergency management; • Oversees research and procurement of Emergency Management and Department of Homeland Security-related grants to improve VTA's readiness posture and maximize the agency's preparedness and response capabilities; • Leads VTA's emergency and disaster preparedness, response, and recovery efforts, coordinating with local, state, and federal agencies such as the California Office of Emergency Management, Federal Emergency Management Agency (FEMA), and municipal emergency management agencies; • Facilitates collaboration among agency departments and external partners to develop and implement agency-wide emergency planning and preparedness initiatives, including hazard analyses, protection planning for critical infrastructure, emergency alerting and notification, and drills and exercises; • Engages with public and private disaster resources in the County of Santa Clara and surrounding cities to assess needs and create disaster response elements; • Assesses VTA's emergency management capabilities and coordinates with the County of Santa Clara, City of San Jose, and emergency stakeholders; • Implements National Incident Management System's (NIMS) and State Emergency Management Systems (SEMS) principles and procedures in incident response situations and the Enterprise Emergency Operations Plan (EOP) through Standard Operating Procedures; • Prepares and submits progress reports as required; ensures compliance with local, state, and federal regulations, including those under the Stafford Act; • Establishes and maintains a Continuity of Operations Plan (COOP) to re-establish and sustain government agency functions in emergency or disaster incidents; • Performs related duties as required. Minimum Qualifications Employment Standards Sufficient training, education, and administrative experience to demonstrate possession of the required knowledge, skills, and abilities. Development of the required knowledge, skills, and abilities is typically obtained through a combination of training and experience equivalent to graduation from an accredited college or university with a four-year degree in Emergency Management, Public Safety, Public Administration, Business Administration, or a related field and five (5) years of increasingly responsible experience overseeing programs or projects related to emergency management, public safety continuity of operations, disaster mitigation, preparedness response, and recovery coordination. Possession of a valid California Driver's license is required. Homeland Security Exercise and Evaluation Program (HSEEP) Certification and Hazardous Materials Technician Certification are preferred. A master's degree in a related field and relevant certifications e.g., Certified Emergency Manager (CEM) issued by a state and/or International Association of Emergency Managers (IAEM), is preferred. Business Continuity, Emergency Management, associate in risk management (ARM), or Project Management Professional (PMP) credentials preferred. Must obtain FEMA ICS 100, 200, 700 and 800 certifications within six months of appointment. Supplemental Information Knowledge of: • Regulations governing homeland security preparedness and emergency preparedness, including Stafford Act, FEMA Public Assistance Guides, Office of Management & Budget Circulars, FTA- MAP21, and FEMA National Framework; • Federal emergency management policies and concepts, including Presidential Policy Directive (PPD) 40 and Federal Continuity Directives (FCDs) 1 and 2; • Homeland Security Exercise and Evaluation Program (HSEEP), Mass notifications for law enforcement, service, and emergency agencies; • Principles and practices of emergency management, including EOC operations, Incident Command, first responder procedures, continuity of operations, and security measures; • Principles and practices of public transportation policies, funding sources, and real estate leasing and development; • Principles and practices of public administration, organization, management analysis, fiscal management, grant management, and program development; • Principles and practices of effective supervision and training; • State and national laws and policies regarding emergency management. Ability to: • Select, supervise, train, evaluate, motivate, counsel, and discipline subordinate staff; • Effectively plan, organize, implement, and evaluate emergency management and homeland security programs; • Ensure VTA complies with federal, state, and local agencies; • Analyze data pertaining to department functions, interpret management information, maintain records and reports, and develop short and long-term budget plans; • Define problem areas, evaluate, recommend, and implement solutions to complex issues and problems; • Oversee and evaluate emergency management programs; • Analyze situations, identify problems, recommend solutions, and evaluate the outcome; • Monitor developments and legislation related to assigned area of responsibility; evaluate the impact on VTA's operations and recommend and implement policy and procedure improvements; • Actively participate in various professional groups, boards, and committees; effectively advocate for VTA's interests; • Coordinate with executives in other divisions in the preparation and submittal of reports and other documents to regulatory agencies and different audiences; • Communicate clearly and effectively, both orally and in writing; • Effectively represent VTA in dealings with government agencies and other entities; • Establish and maintain effective working relationships with those contacted during work; • Develop and implement change through new and innovative processes and technology. General Application Instructions Please read this job announcement in its entirety before applying. We recommend printing or saving a copy for future reference. To be considered, applications must be submitted online through the Human Resources department by the posted deadline. If the job posting is listed as "continuous," we encourage you to apply as soon as possible, as the posting may close without prior notice. Once your application is submitted, you will receive an immediate email confirmation. Personalized responses to Supplemental Questions that connect your past experiences to this specific role are the most effective. AI-generated content may lack the specificity required to address the key criteria outlined in the job description. While we encourage the use of AI as a tool to enhance your work, we want to evaluate your non-AI-assisted communication skills. You may use AI to generate ideas, but please ensure your final responses are in your own voice and reflect your unique experience. Overreliance on AI-generated content is discouraged and may diminish your chances of success. Important: Only online applications will be accepted for this recruitment. We do not accept paper applications, resumes, Job Interest Notification Cards, or incomplete/unsubmitted applications in place of a fully completed application. Communication & Contact Information All updates regarding your application-including notices for testing and interviews-will be sent via email. Be sure to select email as your preferred method of communication and maintain a valid, up-to-date email address. Applicants are also responsible for keeping their phone numbers and mailing addresses current in their online profiles. Due to the high volume of applications, we are unable to provide individual updates. Please check your application status through your online account. For technical support, contact NEOGOV at (855) 524-5627, Monday through Friday, 8:00 AM - 5:00 PM (PST), excluding holidays. Application Review & Processing All current and prior relevant work experience-including experience with VTA-must be fully detailed in the Work Experience section of your application. Entries such as "see resume" are not acceptable. Incomplete or improperly completed applications may be rejected, even if you meet the minimum qualifications. While you are welcome to upload a resume, it does not substitute for completing the online application in full. Be sure that your application accurately reflects the education and experience necessary for the position. Applications are reviewed throughout the recruitment process to determine whether candidates meet the minimum qualifications. Meeting these minimums or advancing through any stage does not guarantee further consideration. Any misrepresentation or falsification of qualifications, experience, education, or training may result in disqualification and/or exclusion from future employment opportunities with VTA. This classification is represented by American Federation of State, County and Municipal Employees AFSCME). Wages, hours, and other terms and conditions of employment are governed by the applicable collective bargaining agreement between VTA and the union. Tentative Examinations: Oral Panel: Week of March 16, 2026 Conditions of Employment Final candidates must successfully complete a Livescan background check, reference checks, verification of education or certifications, and a criminal history review before appointment. For sensitive positions, VTA requires all safety-sensitive positions to have a 6-month DOT physical clearance. Obtained at the time of preboarding from a VTA-contracted Concentra Location. Eligibility List The established Eligible List from this recruitment will be used to fill the current vacancies and additional vacancies that may occur. Eligible Lists typically remain in effect for six (6) months. However, Human Resources may abolish Eligible Lists at any time during the six (6) month period. Human Resources may extend eligible Lists for up to two (2) years. Eligible Lists may be used for more than one recruitment. Americans with Disabilities Act Accommodations VTA is committed to providing reasonable accommodations to individuals with disabilities in the recruitment and examination process. To request an accommodation, please contact the Human Resources Department at (408) 321-5575 or email mailto:Personnel@vta.org at least five business days before the test. Equal Employment Opportunity VTA is an equal employment opportunity employer. VTA does not and will not tolerate discrimination against applicants or employees on the basis of age, ancestry, color, marital status, mental or physical disability, genetic information, national, origin, immigration status, political affiliation, race, religion, creed, sex, gender identity, gender expression, sexual orientation, pregnancy, medical condition, disabled veteran or veteran status, etc. To apply, please visit https://apptrkr.com/6946143

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include:  Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 13 paid holidays per year  Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $75,000 - $85,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Manager (Deputy Director) of Public Relations, Non-Classical is responsible for managing the strategic communications and public relations efforts of the Kennedy Center and its non-classical programming. This position serves as the lead publicist on Dance programs, Comedy, and Performances for Young Audiences and is an essential partner to the Director of Public Relations, Non-Classical. Additionally, this role works across the center, as directed, to raise the national profile of the Center as the national cultural center, presidential memorial, and a hub for education across the country. This role will be a key partner to the Non-Classical constituent organizations of the Kennedy Center, delivering high-impact international, national, and local earned media coverage to elevate the profile of the respective organizations and projects.  The role serves as a contact between members press and those artists appearing at the Kennedy Center across the spectrum of performances in the non-classical portfolio. She/he must have highly effective communication skills (both verbal and written), and be able to move efficiently and resolve any conflicts in a public, dynamic, fast-paced, high-pressure atmosphere. As a member of the Kennedy Center Public Relations Office, they will assist the team for Center-wide initiatives, including major festivals, and high-profile events such as the Mark Twain Prize for American Humor and Kennedy Center Honors. They will work closely with programming departments, as well as theater managers, the Box Office, development and various other Kennedy Center staff. Key Responsibilities Publicity, Media Relations, and Strategy: This position will develop and execute publicity plans by devising potential story ideas, crafting pitches, and shepherding stories to completion. They will develop and nurture journalist and digital media relationships (ex. streaming media outlets, podcasts, and other non-traditional media). This person has excellent PR instincts and can think strategically to generate significant and meaningful visibility for the Non-Classical constituents and programs at the Kennedy Center. Fosters and maintains local, national, and international media contacts. Formulates and executes press plans, inclusive of non-traditional media, for programs across Ballet/Dance, Comedy, Theater, and Performances for Young Audiences at the Kennedy Center. Uses superb writing skills to create press releases and media advisories including announcements for full series, special performances, recurring/annual events, and ongoing initiatives. Internal/External Communication: The person will feel comfortable working in a complex, highly matrixed environment. This position will be a key partner to the Kennedy Center’s Non-Classical constituents by communicating plans and delivering in a timely manner. They will work with managers cross-institutionally to develop and execute strong messaging and manage flow and distribution of information. Engages with external artists and publicists in promoting Kennedy Center non-classical performances. Works with colleagues across the center for the creation of self-generated storytelling that advances the impact and reach of the Kennedy Center and its work. Writing and Project Management: This position will write, edit, and distribute Non-Classical press releases throughout the season and be responsible for drafting media pitches to further position the Center for positive news stories and earned media. They will work closely with social media team, sharing earned media as suggested content for organic social media posts consistent with strategic communications goals. Assists media onsite (including reviewers, photographers, videographers, and crews) during performances, following and enforcing the Center’s policies and coordinates with programming departments so all are aware of media presence.   Other Assignments: As an integral member of the Kennedy Center PR team, work related to other Kennedy Center events, initiatives, and special projects, such as Kennedy Center Honors, the Mark Twain Prize, the REACH, and other festivals, series, and performances will be assigned as needed. Oversees Kennedy Center Public Relations Coordinator and Interns.   Key Qualifications At least 4 - 6 years of public relations experience, including responsibility for high-level strategic communications and messaging Long and short-term PR planning ranging from national to grassroots efforts Strong media experience in both the arts and non-arts An appreciation and understanding of theater and its inner workings is preferred but not required. A solution-oriented, creative, and independent spirit and collaborative nature Outstanding writing and editing skills. Personal characteristics of poise, calm, and composure in stressful, crisis communications situations. Demonstrated supervisory skills and a capacity to build strong relationships. Ability to multi-task and respond quickly to requests from journalists/editors, photo desks, as well as internal departments and artistic/executive leadership. Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided.  Candidate must be willing to work onsite.  Additional Information Frequent night and weekend work as required by performance schedules. PR staff at the Kennedy Center share the responsibilities of concert duty, amounting to 1-2 performances weekly on average for most positions. Travel of up to 5% may be required.

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include:  Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 13 paid holidays per year  Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $94,000 -$122,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Operations Department is tasked with operating and maintaining the Kennedy Center’s campus which consists of approximately 1.7 million square feet of usable space spread across 17 acres of land. The Director of Food and Beverage will report directly to the Vice President of Operations and provides strategic leadership and comprehensive oversight of all Food and Beverage (F&B) operations, including public dining facilities, private event catering, and staff/volunteer dining. This role serves as the primary liaison and contract manager for The Kennedy Center’s third-party F&B service providers, ensuring outstanding quality, exceptional visitor experience, financial performance, and strict adherence to all applicable federal, state, and institutional guidelines. The position is a key leadership position responsible for ensuring that all dining, catering, and event hospitality experiences align seamlessly with the solemn, educational, and respectful mission of The Kennedy Center. This role is vital for patron satisfaction and upholding the integrity and high standards of the national cultural center and presidential memorial. As a key leader, this position will provide direct supervision, mentorship, and guidance to direct reports. This responsibility encompasses the full employee lifecycle, from recruiting and hiring top talent to providing comprehensive training and ongoing professional development. The position will champion a culture of excellence by setting clear performance goals, conducting regular evaluations, providing constructive feedback, and ensuring a collaborative, positive, and productive work environment for all team members. Key Responsibilities Strategic and Financial Leadership Financial Management: Develop, manage, and achieve annual F&B budgets, revenue forecasts, and operational goals. Monitor and control labor costs, food costs, and inventory to maximize profitability. Pricing Strategy: Establish competitive and profitable pricing for all menu items, beverage/bar offerings and catering packages. Policy Development: Establish and enforce standard operating procedures for all F&B areas, including inventory control, cash handling, purchasing, and service standards. Define and enforce policies for event bookings, space utilization, and the appropriate use of the memorial and museum spaces for all functions. Federal Guidelines and Relationships: Maintain awareness of and adhere to federal property management and usage guidelines relevant to F&B operations. Act as an institutional ambassador when engaging with external stakeholders, federal institutions and trust instrumentalities. Direct Reports: Responsible for full employee lifecycle, from recruiting and hiring top talent to providing comprehensive training and ongoing professional development. Contract and Vendor Management Senior Liaison: Serve as the principal relationship manager with contracted F&B vendor(s), driving collaboration, accountability, and strategic alignment. Negotiate and manage contracts with suppliers, distributors, and third-party vendors to ensure cost-efficiency and quality. Performance Oversight: Monitor and evaluate vendor performance against contractual obligations, service level agreements, financial targets, and quality standards. Contractual Compliance: Ensure all F&B operations, private/special events adhere to the terms of the contract, including revenue guarantees, commission reporting, and facility usage policies. Menu and Pricing Approval: Review and approve all menus, pricing structures, and promotions to ensure quality, value, and appropriateness for a federal memorial and national cultural institution. Regular Review: Lead regular financial and operational review meetings with the vendor and senior Museum leadership. Operational Excellence and Event Execution Catering and Banquets: Oversee all catering operations for conventions, trade shows, meetings, and social events. Ensure flawless execution of special events from initial setup to cleanup. Concessions and Retail: Direct the operation of all concession sales within the retail food outlets and intermission bars, focusing on efficiency, speed of service, and maximizing per capita spending. Quality Control: Work closely with the Executive Chef to ensure consistency, quality, and presentation of all food products. Facility Management: Oversee the maintenance, cleanliness, and functional operation of all kitchen equipment, service areas, storage rooms, and loading docks in compliance with relevant safety and sanitation codes. Service Standards: Establish and enforce best-in-class standards for visitor service and hospitality across all F&B outlets and event spaces. Special Event Management: Direct the F&B strategy and execution of all private, internal, and high-profile government/VIP events, ensuring seamless coordination with departments (Security, Facilities, Programming, Development, Special Events). Regulatory Compliance: Ensure strict compliance with all applicable federal, state, and institutional guidelines, including kitchen and food safety, health permits, alcohol licensing, and ADA requirements. Risk Mitigation: Oversee robust risk mitigation procedures to ensure the safety of visitors, staff, and the preservation of The Kennedy Center’s collections and facilities during all F&B and event activities. Facility Maintenance: Work closely with the Facilities department and the vendor to ensure all dining and kitchen areas are maintained to the highest standards of cleanliness and operational efficiency. Menu, Concept, and Sales Development Menu Innovation: Lead the creative development of all menus (special events, concession, retail) in collaboration with the internal and external teams and contractors, incorporating current trends, client feedback, and seasonal ingredients. Sales Collaboration: Partner with the Programming, Marketing and Special Events teams to provide customized F&B solutions, conduct site inspections, and participate in client presentations to win new business. Alcohol Service: Ensure strict compliance with all federal, state, and institutional guidelines/laws regarding the sale and service of alcoholic beverages, including responsible service training. Revenue Generation: Identify and drive revenue-generating opportunities through public dining, catering, and event rentals while maintaining the solemnity and mission-focus of the memorial. Team Leadership and Development Recruitment and Training: Oversee the recruitment, hiring, onboarding, and continuous professional development of all F&B management and staff (full-time and part-time). Performance Management: Set clear performance expectations, conduct regular performance reviews, and implement coaching/disciplinary actions as necessary for employees and contractors. Culture: Foster a positive, high-energy work environment that emphasizes teamwork, accountability, and a commitment to exceptional customer service. Compliance and Safety Sanitation: Maintain rigorous adherence to all applicable codes, aiming for top inspection scores. Ensure all employees and contractors hold necessary certifications. Safety: Implement and monitor safety protocols to prevent workplace accidents and ensure the safe handling of food, equipment, and chemicals. Other duties as assigned. Key Qualifications Education: Bachelor’s degree in Hospitality Management, Culinary Arts, Business Administration, or a related field is preferred. Experience: Minimum of 10 years of progressive leadership experience in high-volume, multi-unit food service, with at least 5 years in a Director or equivalent role. Business Acumen: Exceptional financial literacy, including experience with P&L statement analysis, budgeting, forecasting, and cost control systems. Leadership: Demonstrated ability to lead, mentor, and motivate an agile and diverse team, often including union or high-volume contract labor. Operational Software: Proficiency with POS (Point of Sale) systems, inventory management software, and MS Office Suite. Experience with event management software is a plus. Client Relations: Strong negotiation, presentation, and interpersonal skills to build rapport with clients, show managers, and internal stakeholders. Adaptability: Proven ability to manage complex logistics, pivot quickly, and maintain composure and efficiency under the high-pressure demands of a live event environment. Patron Relations: Experience working with the public, addressing patron complaints and interfacing individuals from a wide range of backgrounds and expertise. Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. Candidate must be willing to work onsite.  Additional Information Walk and stand for extended periods of time. Work a flexible schedule, including evenings, weekends, and holidays based on event demand. Lift and/or move up to 25 pounds, and occasionally lift/move up to 50 pounds.