27 Marketing & Sales jobs

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement:  As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Why Join Us We offer a total rewards package to all full-time employees to include:  Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year  Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2024  staff video! Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $50,000 - $55,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description We are seeking a proactive and detail-oriented Marketing Operations Coordinator to play a pivotal role in ensuring the efficient and effective operations of our Marketing team. In this position, you will provide essential marketing and administrative support to the marketing team reporting to the Senior Vice President of Marketing. Your responsibilities will include refining and managing team processes and workflows, coordinating marketing communications, supporting media buying and serving as the primary administrative contact for the team. This role is ideal for someone who thrives in a dynamic environment and is passionate about optimizing operational efficiency within a marketing context. Join us in driving excellence and innovation in our marketing operations! Key Responsibilities Marketing Operations  Provide assistance to the Senior Vice President of Marketing, through both written and verbal communication.  Collaborate with the media, advertising, social media and strategy teams to support project routing and tracking using Asana and Robo head.  Support the team in providing marketing communications content and file management and project management inclusive of social media.  Coordinate Marketing Department meetings and communications including scheduling, logistics and creating and sending the agenda and presentation documents.    Support the team with coordinating special events for marketing partners, patrons, and affinity groups.  Build and manage accuracy of affinity and partner organizations email database and communication lists.  Administrative Duties     Ensure purchase orders, requisitions, and reimbursements for Marketing are completed in a timely manner.  Lead Marketing team-wide office supply orders and material purchases.  Manage calendar requests and assist in the scheduling of meetings with internal and external constituents.  Other duties as assigned.  Key Qualifications Bachelor’s degree or applicable professional experience.    Minimum 2-3 years marketing, project management, administrative or related experience required.   Experience in managing social media and marketing communications projects is preferred.  Working knowledge of the performing arts or marketing departments is preferred.  Superior organizational, written, and verbal communication and interpersonal skills.   Knowledge of and experience with office administrative processes, marketing databases.  A professional and cordial demeanor, tact, and diplomacy are imperative as the incumbent is regularly in contact with people at all levels of society and business including Kennedy Center leadership, high level volunteers, major donors and prospects, and other Center personnel.  A clear understanding of the Kennedy Center mission, and an understanding of the ways in which a fundraising operation works within a large and complex institution.  Experience with Tessitura is ideal.  Additional Information Large, vibrant, fast-paced office that values initiative, efficiency, innovation, and teamwork.    Office culture encourages professional growth through internal promotion whenever possible.  Working outside of normal business hours (nights and weekends) can be expected from time to time.  The noise level in the work environment will vary, however attendance at major events and performances may be required.  In those conditions, the noise level is very loud.  Lighting conditions on the offices vary and modification of the in office lighting may not be possible. 

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement:  As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Why Join Us We offer a total rewards package to all full-time employees to include:  Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year  Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2024  staff video! Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $77,000 - $85,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Marketing Manager for Theater and Kennedy Center Theater for Young Audiences (KCTYA) is responsible for leading the development and execution of marketing strategies that maximize revenue and audience engagement for these programs. Reporting to the Director of Marketing, this position plays a critical role in crafting and implementing strategic marketing plans, including pricing strategies and promotional campaigns, to achieve revenue and attendance goals as well as marketing efficiencies. The Theater season includes more than 250 performances annually, featuring a robust lineup of touring Broadway productions and the Center’s own acclaimed Broadway Center Stage series. The Marketing Manager collaborates closely with the marketing CRM team to encourage repeat attendance and cross-genre engagement. Additionally, this role incorporates digital marketing and social media strategies to enhance campaign reach and audience engagement across multiple platforms.  Key Responsibilities Marketing Strategy & Revenue Optimization Lead the development, execution, and oversight of marketing strategies for Theater and KCTYA programs, including planning, data analysis, reporting, and campaign distribution.  Create dynamic pricing and discount strategies to optimize ticket sales and maximize revenue.  Develop and manage comprehensive season planning documents, detailed revenue projections, and strategic plans for assigned programs.  Collaboration & Coordination Serve as the primary liaison between internal staff and external representatives, including commercial theater tour representatives, to ensure alignment and seamless coordination of marketing efforts.  Collaborate with the marketing CRM team to leverage audience insights and segmentation strategies for targeted campaigns.  Work closely with cross-functional teams to coordinate marketing initiatives that enhance audience engagement and support institutional goals.  Team Supervision & Administrative Support Supervise the Marketing Coordinator, ensuring effective support for Theater and KCTYA marketing initiatives and broader Marketing Strategy team projects.  Provide mentorship and professional development opportunities for the Marketing Coordinator.  Data Management & Reporting Build and maintain email and telemarketing lists in Tessitura to support targeted campaigns.  Regularly analyze campaign performance, generate reports, and provide actionable recommendations for improving audience engagement and revenue outcomes.  Other Duties as Assigned Key Qualifications Bachelor’s degree required; must have at least three years professional experience in sales, marketing or performing arts management. Theater marketing experience preferred.  Experience in developing and execution revenue generating marketing campaigns  Must be comfortable working in a fast-paced team environment. In addition, the candidate must possess strong analytical skills and assertive and effective interpersonal communication. The person must maintain a high level of productivity and have increased attention to detail. He/she/they must also possess advance capabilities with standard personal computing programs. A working knowledge of CRM systems, Tessitura preferred.   Additional Information Travel up to 2% may be required. 

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement:  As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Why Join Us We offer a total rewards package to all full-time employees to include:  Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year  Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2024  staff video! Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $50,000 - $55,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Marketing Coordinator provides critical administrative and campaign support to the Kennedy Center’s Marketing Strategy team, ensuring the smooth execution of initiatives that drive revenue, attendance, and audience engagement. Reporting to the Marketing Manager, National Symphony Orchestra (NSO) and Fortas Chamber Music, this role plays an essential part in supporting marketing efforts specifically for NSO and Fortas. The NSO presents over 150 performances annually, ranging from classical and family concerts to collaborations with popular artists. Fortas Chamber Music offers a dynamic season of world-class chamber music performances, further enriching the Kennedy Center’s artistic offerings.  The Marketing Coordinator is responsible for supporting marketing campaigns, assisting with digital marketing efforts—including paid social media—and managing key administrative tasks. This role also contributes to maintaining Standard Operating Procedures (SOPs) for marketing processes and assists in the creation of event setup documents. The Marketing Coordinator collaborates closely with the marketing CRM team to maintain audience segmentation lists and ensures campaign execution aligns with institutional goals. Given the dynamic nature of this role, responsibilities may shift based on the evolving needs of the team.  Key Responsibilities Campaign Coordination & Administrative Support Support the Marketing Strategy team in the execution of marketing campaigns for NSO and Fortas, ensuring timely delivery of materials and meeting campaign deadlines.  Coordinate administrative tasks, including scheduling, routing approvals, tracking campaign deliverables, and maintaining organizational systems for marketing initiatives.  Collaborate with the marketing CRM team to build and maintain audience segmentation lists in Tessitura for email and direct mail campaigns.  Assist in maintaining Standard Operating Procedures (SOPs) for marketing processes.  Event Support & Setup Documentation Assist in creating event setup documents to ensure seamless coordination between marketing, box office, and programming teams.  Support on-site event needs as assigned.  Digital Marketing & Paid Social Media Support Provide assistance in digital marketing efforts, including supporting paid social media campaign creation and routing when needed.  Responsibilities in this area may fluctuate based on team needs, ranging from occasional to more extensive involvement.  Other Duties as Assigned. Key Qualifications Bachelors degree preferred; must have at least one year professional experience in sales, marketing or performing arts management.   Project Management Experience  Must be comfortable working in a fast-paced team environment. In addition, the candidate must possess strong interpersonal skills and have the ability to produce effective oral and written communications. The person must maintain a high level of productivity and have increased attention to detail. He/she/they must also possess advance capabilities with standard personal computing programs. A working knowledge of CRM systems, Tessitura preferred.   Additional Information Travel up to 2% may be required. 

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement:  As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Why Join Us We offer a total rewards package to all full-time employees to include:  Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year  Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2024  staff video! Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $50,000 - $55,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Marketing Coordinator provides critical administrative and campaign support to the Kennedy Center’s Marketing Strategy team, ensuring the smooth execution of initiatives that drive revenue, attendance, and audience engagement. Reporting to the Director of Marketing, this role works collaboratively across the entire marketing strategy team to support campaigns for the Center’s diverse programming. From Broadway and classical music to family theater, contemporary dance, and popular music, the Kennedy Center presents a wide breadth of performances, offering unique opportunities to engage with varied audiences. The Marketing Coordinator plays an integral role in managing workflows, Standard Operating Procedures (SOPs), maintaining CRM lists, and contributing to the success of marketing efforts across the institution.  Key Responsibilities Campaign Coordination & Administrative Support Support the Marketing Strategy team in the execution of marketing campaigns across genres, ensuring timely delivery of materials and meeting campaign deadlines.  Coordinate administrative tasks, including scheduling, routing approvals, tracking campaign deliverables, and maintaining organizational systems for marketing initiatives.  Collaborate with the marketing CRM team to build and maintain audience segmentation lists in Tessitura for email and direct mail campaigns.  Reporting & Data Management Generate and distribute reports on campaign performance, ticket sales, and audience trends to inform marketing strategies.  Maintain accurate records of marketing efforts, ensuring alignment with institutional goals and reporting requirements.  Cross-Functional Collaboration Work closely with members of the Marketing Strategy team to support institution-wide initiatives and campaigns.  Assist in coordinating marketing efforts with programming staff, community partners, and other internal departments.  Event Support & Other Duties Provide on-site support for select performances and events as needed.  Other duties as assigned. Key Qualifications Bachelors degree preferred; must have at least one year professional experience in sales, marketing or performing arts management.   Experience in Project Management  Must be comfortable working in a fast-paced team environment. In addition, the candidate must possess strong interpersonal skills and have the ability to produce effective oral and written communications. The person must maintain a high level of productivity and have increased attention to detail. He/she/they must also possess advance capabilities with standard personal computing programs. A working knowledge of CRM system, Tessitura preferred.   Additional Information Travel up to 2% may be required. 

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement:  As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Why Join Us We offer a total rewards package to all full-time employees to include:  Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year  Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2024  staff video! Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $55,000 - $60,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Assistant Manager, CRM & Marketing Analytics supports the Manager, CRM Strategy & Marketing Analytics, in analyzing performance data, executing data-driven marketing strategies and optimizing audience engagement through effective use of CRM systems. This position is responsible for building and maintaining CRM lists for the marketing strategy team, enabling targeted campaigns and precise audience segmentation. Reporting to the Manager, this role plays a critical part in ensuring the accuracy, efficiency, and effectiveness of CRM operations and marketing analytics, while contributing to the overall revenue and success of the Kennedy Center’s marketing efforts.  Key Responsibilities CRM List Building & Data Management Build and maintain CRM lists in Tessitura for targeted marketing campaigns, ensuring accurate audience segmentation for email, direct mail, and other initiatives.  Collaborate with the marketing strategy team to gather requirements for audience segmentation and ensure timely delivery of lists for campaigns.  Conduct regular audits of CRM data to maintain accuracy and data integrity, working closely with the IT and Business Intelligence teams as needed.  Analytics Support Assist the Manager in analyzing campaign performance data and generating actionable insights to inform marketing strategies.  Provide regular reports on key metrics such as audience engagement, sales performance, and campaign effectiveness.  Contribute to audience research initiatives by compiling and organizing data for analysis and reporting.  Cross-Functional Collaboration Work closely with the marketing strategy team to ensure CRM and analytics needs are met for all programs and campaigns.  Partner with the IT and Business Intelligence teams to implement system updates and enhancements that improve CRM functionality.  Support institutional goals by collaborating on cross-departmental projects requiring data-driven insights.  Other Duties as Assigned. Key Qualifications Bachelors degree preferred; must have at least three years professional experience in analytics, marketing or performing arts management.   Experience in supporting CRM campaigns and marketing analytics  Must be comfortable working in a fast-paced team environment. In addition, the candidate must possess strong interpersonal skills and have the ability to produce effective oral and written communications. The person must maintain a high level of productivity and have increased attention to detail. They must also possess advance capabilities with standard personal computing programs. A working knowledge of CRM systems, Tessitura preferred.   Additional Information Travel up to 2% may be required. 

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement:  As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Job Description This is a Union position and pay will be determined by the CBA. The current hourly pay rate for this position is set at $36.77. The purpose of this position is to sell tickets for all performances within the Kennedy Center and to assist in the overall functions of the Box Office.    Key Responsibilities Sell tickets for all Kennedy Center performances in person at the box office window; process tickets for Instant Charge, web, and mail orders; reconcile all sales, exchanges, and returns at the end of each sales session. Stay informed of current information pertaining to all Kennedy Center events. Take direction from venue treasurers and perform tasks as assigned.  Key Qualifications Ticket sales experience and knowledge of ticketing systems. Proven strong customer service orientation as well as a professional demeanor when dealing with the public and with colleagues. Written and verbal communication skills and strong basic math skills; proven accuracy and attention to detail. Interest in and knowledge of the performing arts.  Candidate must be local or willing to relocate to the DMV area.

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement:  As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Why Join Us We offer a total rewards package to all full-time employees to include:  Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year  Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the   Kennedy Center National Dance Day 2024  staff video! Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $85,000 - $90,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Manager, Advertising Design will lead a team of designers in creating designs and providing graphic services for materials developed in the Advertising Department, including print and digital advertising, direct mail, social media, collateral, institutional publications, and other materials as required by the Kennedy Center.   Key Responsibilities Overseeing all design generated by the department to ensure high quality work. Supervise Assistant Manager Advertising Design, Senior Graphic Artists, and Graphic Artist.   Taking the lead on large-scale projects such as CENTER magazine. Creating designs on computer for ads, direct mail, digital marketing, social media, signage, collateral, and other materials as assigned. Specifying printing instructions, reviewing bluelines and other printer’s proofs. Other duties as assigned.   Key Qualifications Bachelor’s degree or equivalent education in graphic/commercial art and must have at least six years related professional experience including supervisory experience. Proficiency in desktop publishing software (Adobe Creative Suite--PhotoShop, Illustrator, InDesign) in a PC environment. Proficient in layout and design and computer-generated artwork production and have a working knowledge of four-color printing process. Must provide a portfolio that demonstrates ability and experience.  Ability to handle multiple assignments under the pressure of tight deadlines; be detail-oriented and organized; able to follow creative direction; and conscientious about following purchasing and routing procedures and taking instructions for edits and changes.

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement:  As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Why Join Us We offer a total rewards package to all full-time employees to include:  Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year  Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2024  staff video! Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $52,000 - $65,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description This position is responsible for supporting the Campus Rentals team, along with approval duties within the ArtsVision scheduling software for all internal and external use of theatrical and non-theatrical venues both indoors and outdoors across the entire Kennedy Center campus.  Serves as the primary logistician and manager of events within the Center and REACH consisting of ticketed components both for either private or public, with consideration of all patron, artist and staff needs.     The Events Assistant Manager (Campus Rentals Assistant Manager) represents the Kennedy Center to all clients who want to use any venue for a contracted rental program; answering rental inquiries, creating license agreements, and ensuring the client’s program occurs in an organized manner with a focus on customer service, according to Center policies.  This position closely coordinates with the entire Campus Rentals, Production, and Facilities teams (Operations Department) to ensure that all spaces are fully and capably utilized.     The Assistant Manager will support the Director of Campus Planning and Rentals, with reporting of budgets.  Oversee the Campus Rentals inquiry inbox for distribution of email inquiries to the assigned Campus Rentals employees, under the advisement of the Campus Rentals team.  The Assistant Manager will input rental inquiry details into Customer Relationship Management (CRM) Software and maintain entries throughout the entire rental process.   Key Responsibilities Coordinates licensing and production aspects for all rental events, provides cost estimates, creates license agreements, processes deposits, advances the program, and presents the settlement to the client, with high attention to customer service and client retention.  Confirm all details pre-event and communicate with internal departments requesting event support.  Finalize the post-event billing and collection of outstanding balances as needed, and overall client relations. Oversee inquiry email inbox, assessing calendar availability to align with client space needs.  Respond to contracted rental clients and tour prospective clients in the Manager’s absence. Be available for rentals as required. Ensure effective management of all details related to the rental. Administrative organization and maintenance of the CRM Software, in collaboration with the entire Campus Rentals team.    Maintains and coordinates all schedules through ArtsVision and serves as the master user and approver for calendar internal and external inquiries.  Ensures that all data entered into ArtsVision is maintained in a consistent and organized manner. Seeks and coordinates additional opportunities for the use and rental of the Kennedy Center spaces. Other duties as assigned.  Key Qualifications A Bachelor’s Degree and two to five years’ experience in theater, events, or production management required.    Proficiency in the calendar software ArtsVision highly preferred, with demonstrated knowledge of venue management and related calendar software required. Intermediate to advanced skills in Microsoft Office Suite. Knowledge of Monday.com or other venue calendar software preferred. Sound business judgment in matters of contractual obligations, artist hospitality, event billing settlements, and front of house and back of house operations. The ability to work under deadlines and have the flexibility to multi-task a wide-range of projects. Excellent communication and intermediary skills are necessary to work effectively with a diverse group of constituencies. This includes effective problem solving and logistics driven decisions for the best outcome for the client. Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided.  Additional Information This is a very busy, fast-paced environment which requires flexibility in adjusting to changing priorities and demands. Safety, guest service and teamwork are the primary values in this division.  The noise level in the work environment is normal, with occasional loud noise when backstage in a theater or during social event programs. Some extended hours including nights and weekends. 

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.”  – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement:  As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Pay Details The Kennedy Center strives to design equitable compensation programs. The projected pay rate for this position is $17.50 per hour. This is the targeted pay rate for this role at the time of posting. This pay rate may be modified in the future.  Job Description Must have flexibility to work evenings and weekends.  The Stagedoor Attendant is responsible for a positive first impression of The John F. Kennedy Center for the Performing Arts. The Stagedoor Attendant acts as an information conduit and is expected to offer the highest level of customer service possible to visiting artists, artist management, guests, and any other member of the public or administration they may encounter. Key Responsibilities Provide coverage of the Stagedoor Office, politely and firmly monitoring and controlling the flow of authorized traffic into the backstage area including distribution of guest artist passes (as necessary), contacting appropriate persons to meet and assist guest artists, and general information distribution. Assist in providing a professional level of hospitality to visiting artists, production staff, internal staff, and other company members.  This includes providing light housekeeping and maintaining beverage stations. As required, distribute, collect and maintain an accounting of Stagedoor keys; and lock and unlock doors in the Dressing Room area as necessary at the beginning of shift and/or at the end of shift when the theater is vacated. Assist in ensuring compliance to all Kennedy Center COVID-19 protocols including but not limited to masking compliance, monitoring and limiting backstage capacity, symptom screening and sanitization. Check Kennedy Center e-mail and voicemail to be completely acquainted of backstage guest artists lists, schedule information, and general Kennedy Center announcements. Pre and Post-performance, assist with deliveries, VIP events, signings, and backstage company guests. Report to Facilities, Housekeeping, and Theater Manager any immediate needs in regards to HV/AC, lightbulbs, restroom/dressing room cleanliness, COVID-19 protocols and safety concerns. Other duties as assigned. Key Qualifications GED is required 2 or more years of working in an arts organization or building management is preferred Must be able to foster and maintain good relations ships with co-workers, and communicate effectively with visiting artists/company members and other Kennedy Center employees Possess an ability to think clearly and when necessary make independent decisions that are in line with Kennedy Center policy Must be able to identify safety issues and be able to report them immediately to the Theater Manager and or Facilities

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.”  – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement:  As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Why Join Us Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2024  staff video! Job Description Pay: $17.50 per hour As part of our hiring process for the Sales Associate position, please also submit the Sales Associate Pre-Selection Questionnaire for our records with your application. The Kennedy Center Retail Operations includes two stores, concessions, trunk shows, pop-up satellite shops, off-site events, and festivals.  As a sales associate, you will use your knowledge of merchandise, performances and the Kennedy Center to provide best-in-class customer service, creating a memorable experience for guests and exceeding their expectations.  Hours/Shifts *Candidates must be able to work 2 to 3 shifts per week including evenings until 11 pm and at least one weekend shift. Typical shifts are 4 to 6 hours.* Gift Shop: Tuesday 5pm-11pm Wednesday to Friday 12 noon-11pm Saturday / Sunday 10:30 am – 11 pm Concessions: Tuesday - Friday 6:00 pm - 10:00 pm Saturday & Sunday 10:30 am - 3:30 pm and 6:00 pm - 10:00 pm Key Responsibilities Provide exceptional customer service and engage with and sell to customers using knowledge of products and performances and your prior retail and cash handling experience. Maintain an area of inventory responsibility, becoming knowledgeable about products in your area, sharing knowledge with other staff for the purpose of selling more products and answering customer’s product questions.  Replenish merchandise and maintain displays using plan-o-grams Perform daily housekeeping duties including dusting, glass cleaning, filling and maintaining displays and back-stock, and maintaining general store, cash wrap and back-stock cleanliness and organization. Key Qualifications Must have the availability to commit to shifts within the hours specified above Must have prior experience in a retail or hospitality setting and enjoy working with and providing service to Kennedy Center patrons and visitors. Ability to learn requirements of the job such as register functions, product information and location of merchandise, Kennedy Center history and knowledge of current performances Must have previous cash handling and sales experience Proficiency using POS systems and high-degree of comfort with technology and ability to quickly learn new systems (Apple iOS, Square, electronic timekeeping, etc.) High school education or equivalent required Additional Information Ability to work varied shifts, including evenings, weekends and holidays in coordination with performance times and to meet business needs. Ability to stand for extended periods of time (5 hours), to walk frequent short distances, to climb stairs, to lift up to 20 pounds, and to push carts of merchandise.

This is a field-based and remote opportunity supporting the key accounts. Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible for you. The Territory Account Specialist (TAS) is a self-motivated, business leader that crafts a tailored customer experience based on account and Health Care Provider (HCP) needs. As the primary Point of Contact (PoC) in our customer-centric model, the Territory Account Specialist will engage with customers to identify shared priorities and meet the customer’s needs through problem-solving and making connections to Novartis resources with the goal of improving patient outcomes. The Territory Account Specialist is responsible for providing solutions to their customers by acting as the key orchestrator of Novartis resources and solutions for a variety of customers, including Health Care Providers, Reimbursement Personnel, Practice Administrators, Key Account, and Integrated Delivery Network partners and is accountable for working collaboratively to help ensure customer inquiries are solved by the appropriate Novartis Subject Matter Expert (SME). The Territory Account Specialist is proficient in the following areas: Clinical Selling, Account Selling, Access Navigation, Problem Solving, Team Orchestration / Collaboration, and Omni-Channel Engagement. #LI-Remote About the Role Key Responsibilities: Facilitate clinical dialogue that compels the customer to act on behalf of their patients and engage the entire account to understand any obstacles that exist to provide appropriate solutions to ensure customer needs are met. Identify shared priorities and leverage knowledge and tactics within the full account to develop a strategic territory business plan that drives product demand by meeting the needs of key partners and ultimately their patients to drive outstanding results. Orchestrate in a collaborative manner with territory colleagues, other field-based and home-office personnel teams to proactively address customer needs and provide appropriate access support. Apply expertise and knowledge of the marketplace, applicable competitors, industry, and cross-functional activities/plans to anticipate and efficiently handle business opportunities/challenges. Analyze territory market data and trends to gain insights into the local business environment, drive pull-through and lead virtual and / or live engagements with customers. Lead any required planning meetings with key partners to address more sophisticated customer problems and work collaboratively across functions to ensure customer needs are met. Provide appropriate access support in the moment and collaborate effectively with Patient Specialty Services (PSS) associates to meet customer needs. Understand how to leverage systems and omni-channel/multi-channel options to apply the full suite of Novartis capabilities to personalize and engage with customers in both face-to-face and virtual environments. Essential Requirements:   Bachelor’s degree required, advanced degree a plus. 2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment, can communicate clinical product information, has a validated track-record of consistent high-performance, and proficient in navigating and successfully selling to large accounts and key customer segments. Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while also demonstrating ethical leadership and ability to champion an environment that promotes ethical behavior and compliance with company policies & laws. This is a remote position that will support key accounts in an assigned region. Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory boarder. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. Must have a valid driver’s license. Desirable Requirements: Experience across therapeutic groups, disease states, account management strategy, and new product launches. Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway. Leveling Guidelines:   the position will be filled at level commensurate with experience. Territory Account Specialist: 2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Senior Territory Account Specialist: 5+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Executive Territory Account Specialist: 10+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Benefits and Rewards:   Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:   https://www.novartis.com/careers/benefits-rewards Commitment to Diversity & Inclusion:   Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. Driving is an Essential Function of this Role:   Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver’s license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving. COVID-19 Vaccine Policy   (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to   Eh.occupationalhealth@novartis.com . Novartis Compensation and Benefit Summary:   The pay range for this position at commencement of employment is expected to be between: Territory Account Specialist: $102,400 and $153,600/year | Senior Territory Account Specialist: $124,000 and $186,000/year | Executive Territory Account Specialist: $136,800 and $205,200/year;   however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period.  Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities.   The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. For Field Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete certain initial training, including home study, in eight (8) or fewer hours per day and forty (40) or fewer hours per week. Company will not sponsor visas for this position. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. Why Novartis:   Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?   https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network:   Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:   https://talentnetwork.novartis.com/network Benefits and Rewards:   Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:   https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers who are focused on building and advancing a culture of inclusion that values and celebrates individual differences, uniqueness, backgrounds and perspectives. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace that reflects the world around us and connects us to the patients, customers and communities we serve. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to   us.reasonableaccommodations@novartis.com   or call +1(877) 395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

This is a field-based and remote opportunity supporting the key accounts. Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible for you. The Territory Account Specialist (TAS) is a self-motivated, business leader that crafts a tailored customer experience based on account and Health Care Provider (HCP) needs. As the primary Point of Contact (PoC) in our customer-centric model, the Territory Account Specialist will engage with customers to identify shared priorities and meet the customer’s needs through problem-solving and making connections to Novartis resources with the goal of improving patient outcomes. The Territory Account Specialist is responsible for providing solutions to their customers by acting as the key orchestrator of Novartis resources and solutions for a variety of customers, including Health Care Providers, Reimbursement Personnel, Practice Administrators, Key Account, and Integrated Delivery Network partners and is accountable for working collaboratively to help ensure customer inquiries are solved by the appropriate Novartis Subject Matter Expert (SME). The Territory Account Specialist is proficient in the following areas: Clinical Selling, Account Selling, Access Navigation, Problem Solving, Team Orchestration / Collaboration, and Omni-Channel Engagement. #LI-Remote About the Role Key Responsibilities: Facilitate clinical dialogue that compels the customer to act on behalf of their patients and engage the entire account to understand any obstacles that exist to provide appropriate solutions to ensure customer needs are met. Identify shared priorities and leverage knowledge and tactics within the full account to develop a strategic territory business plan that drives product demand by meeting the needs of key partners and ultimately their patients to drive outstanding results. Orchestrate in a collaborative manner with territory colleagues, other field-based and home-office personnel teams to proactively address customer needs and provide appropriate access support. Apply expertise and knowledge of the marketplace, applicable competitors, industry, and cross-functional activities/plans to anticipate and efficiently handle business opportunities/challenges. Analyze territory market data and trends to gain insights into the local business environment, drive pull-through and lead virtual and / or live engagements with customers. Lead any required planning meetings with key partners to address more sophisticated customer problems and work collaboratively across functions to ensure customer needs are met. Provide appropriate access support in the moment and collaborate effectively with Patient Specialty Services (PSS) associates to meet customer needs. Understand how to leverage systems and omni-channel/multi-channel options to apply the full suite of Novartis capabilities to personalize and engage with customers in both face-to-face and virtual environments. Essential Requirements:   Bachelor’s degree required, advanced degree a plus. 2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment, can communicate clinical product information, has a validated track-record of consistent high-performance, and proficient in navigating and successfully selling to large accounts and key customer segments. Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while also demonstrating ethical leadership and ability to champion an environment that promotes ethical behavior and compliance with company policies & laws. This is a remote position that will support key accounts in an assigned region. Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory boarder. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. Must have a valid driver’s license. Desirable Requirements: Experience across therapeutic groups, disease states, account management strategy, and new product launches. Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway. Leveling Guidelines:   the position will be filled at level commensurate with experience. Territory Account Specialist: 2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Senior Territory Account Specialist: 5+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Executive Territory Account Specialist: 10+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Benefits and Rewards:   Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:   https://www.novartis.com/careers/benefits-rewards Commitment to Diversity & Inclusion:   Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. Driving is an Essential Function of this Role:   Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver’s license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving. COVID-19 Vaccine Policy   (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to   Eh.occupationalhealth@novartis.com . Novartis Compensation and Benefit Summary:   The pay range for this position at commencement of employment is expected to be between: Territory Account Specialist: $102,400 and $153,600/year | Senior Territory Account Specialist: $124,000 and $186,000/year | Executive Territory Account Specialist: $136,800 and $205,200/year;   however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period.  Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities.   The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. For Field Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete certain initial training, including home study, in eight (8) or fewer hours per day and forty (40) or fewer hours per week. Company will not sponsor visas for this position. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. Why Novartis:   Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?   https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network:   Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:   https://talentnetwork.novartis.com/network Benefits and Rewards:   Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:   https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers who are focused on building and advancing a culture of inclusion that values and celebrates individual differences, uniqueness, backgrounds and perspectives. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace that reflects the world around us and connects us to the patients, customers and communities we serve. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to   us.reasonableaccommodations@novartis.com   or call +1(877) 395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

This is a field-based and remote opportunity supporting the key accounts. Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible for you. The Territory Account Specialist (TAS) is a self-motivated, business leader that crafts a tailored customer experience based on account and Health Care Provider (HCP) needs. As the primary Point of Contact (PoC) in our customer-centric model, the Territory Account Specialist will engage with customers to identify shared priorities and meet the customer’s needs through problem-solving and making connections to Novartis resources with the goal of improving patient outcomes. The Territory Account Specialist is responsible for providing solutions to their customers by acting as the key orchestrator of Novartis resources and solutions for a variety of customers, including Health Care Providers, Reimbursement Personnel, Practice Administrators, Key Account, and Integrated Delivery Network partners and is accountable for working collaboratively to help ensure customer inquiries are solved by the appropriate Novartis Subject Matter Expert (SME). The Territory Account Specialist is proficient in the following areas: Clinical Selling, Account Selling, Access Navigation, Problem Solving, Team Orchestration / Collaboration, and Omni-Channel Engagement. #LI-Remote About the Role Key Responsibilities: Facilitate clinical dialogue that compels the customer to act on behalf of their patients and engage the entire account to understand any obstacles that exist to provide appropriate solutions to ensure customer needs are met. Identify shared priorities and leverage knowledge and tactics within the full account to develop a strategic territory business plan that drives product demand by meeting the needs of key partners and ultimately their patients to drive outstanding results. Orchestrate in a collaborative manner with territory colleagues, other field-based and home-office personnel teams to proactively address customer needs and provide appropriate access support. Apply expertise and knowledge of the marketplace, applicable competitors, industry, and cross-functional activities/plans to anticipate and efficiently handle business opportunities/challenges. Analyze territory market data and trends to gain insights into the local business environment, drive pull-through and lead virtual and / or live engagements with customers. Lead any required planning meetings with key partners to address more sophisticated customer problems and work collaboratively across functions to ensure customer needs are met. Provide appropriate access support in the moment and collaborate effectively with Patient Specialty Services (PSS) associates to meet customer needs. Understand how to leverage systems and omni-channel/multi-channel options to apply the full suite of Novartis capabilities to personalize and engage with customers in both face-to-face and virtual environments. Essential Requirements:   Bachelor’s degree required, advanced degree a plus. 2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment, can communicate clinical product information, has a validated track-record of consistent high-performance, and proficient in navigating and successfully selling to large accounts and key customer segments. Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while also demonstrating ethical leadership and ability to champion an environment that promotes ethical behavior and compliance with company policies & laws. This is a remote position that will support key accounts in an assigned region. Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory boarder. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. Must have a valid driver’s license. Desirable Requirements: Experience across therapeutic groups, disease states, account management strategy, and new product launches. Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway. Leveling Guidelines:   the position will be filled at level commensurate with experience. Territory Account Specialist: 2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Senior Territory Account Specialist: 5+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Executive Territory Account Specialist: 10+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Benefits and Rewards:   Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:   https://www.novartis.com/careers/benefits-rewards Commitment to Diversity & Inclusion:   Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. Driving is an Essential Function of this Role:   Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver’s license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving. COVID-19 Vaccine Policy   (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to   Eh.occupationalhealth@novartis.com . Novartis Compensation and Benefit Summary:   The pay range for this position at commencement of employment is expected to be between: Territory Account Specialist: $102,400 and $153,600/year | Senior Territory Account Specialist: $124,000 and $186,000/year | Executive Territory Account Specialist: $136,800 and $205,200/year;   however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period.  Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities.   The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. For Field Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete certain initial training, including home study, in eight (8) or fewer hours per day and forty (40) or fewer hours per week. Company will not sponsor visas for this position. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. Why Novartis:   Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?   https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network:   Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:   https://talentnetwork.novartis.com/network Benefits and Rewards:   Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:   https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers who are focused on building and advancing a culture of inclusion that values and celebrates individual differences, uniqueness, backgrounds and perspectives. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace that reflects the world around us and connects us to the patients, customers and communities we serve. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to   us.reasonableaccommodations@novartis.com   or call +1(877) 395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

This is a field-based and remote opportunity supporting the key accounts. Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible for you. The Territory Account Specialist (TAS) is a self-motivated, business leader that crafts a tailored customer experience based on account and Health Care Provider (HCP) needs. As the primary Point of Contact (PoC) in our customer-centric model, the Territory Account Specialist will engage with customers to identify shared priorities and meet the customer’s needs through problem-solving and making connections to Novartis resources with the goal of improving patient outcomes. The Territory Account Specialist is responsible for providing solutions to their customers by acting as the key orchestrator of Novartis resources and solutions for a variety of customers, including Health Care Providers, Reimbursement Personnel, Practice Administrators, Key Account, and Integrated Delivery Network partners and is accountable for working collaboratively to help ensure customer inquiries are solved by the appropriate Novartis Subject Matter Expert (SME). The Territory Account Specialist is proficient in the following areas: Clinical Selling, Account Selling, Access Navigation, Problem Solving, Team Orchestration / Collaboration, and Omni-Channel Engagement. #LI-Remote About the Role Key Responsibilities: Facilitate clinical dialogue that compels the customer to act on behalf of their patients and engage the entire account to understand any obstacles that exist to provide appropriate solutions to ensure customer needs are met. Identify shared priorities and leverage knowledge and tactics within the full account to develop a strategic territory business plan that drives product demand by meeting the needs of key partners and ultimately their patients to drive outstanding results. Orchestrate in a collaborative manner with territory colleagues, other field-based and home-office personnel teams to proactively address customer needs and provide appropriate access support. Apply expertise and knowledge of the marketplace, applicable competitors, industry, and cross-functional activities/plans to anticipate and efficiently handle business opportunities/challenges. Analyze territory market data and trends to gain insights into the local business environment, drive pull-through and lead virtual and / or live engagements with customers. Lead any required planning meetings with key partners to address more sophisticated customer problems and work collaboratively across functions to ensure customer needs are met. Provide appropriate access support in the moment and collaborate effectively with Patient Specialty Services (PSS) associates to meet customer needs. Understand how to leverage systems and omni-channel/multi-channel options to apply the full suite of Novartis capabilities to personalize and engage with customers in both face-to-face and virtual environments. Essential Requirements:   Bachelor’s degree required, advanced degree a plus. 2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment, can communicate clinical product information, has a validated track-record of consistent high-performance, and proficient in navigating and successfully selling to large accounts and key customer segments. Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while also demonstrating ethical leadership and ability to champion an environment that promotes ethical behavior and compliance with company policies & laws. This is a remote position that will support key accounts in an assigned region. Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory boarder. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. Must have a valid driver’s license. Desirable Requirements: Experience across therapeutic groups, disease states, account management strategy, and new product launches. Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway. Leveling Guidelines:   the position will be filled at level commensurate with experience. Territory Account Specialist: 2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Senior Territory Account Specialist: 5+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Executive Territory Account Specialist: 10+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Benefits and Rewards:   Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:   https://www.novartis.com/careers/benefits-rewards Commitment to Diversity & Inclusion:   Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. Driving is an Essential Function of this Role:   Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver’s license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving. COVID-19 Vaccine Policy   (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to   Eh.occupationalhealth@novartis.com . Novartis Compensation and Benefit Summary:   The pay range for this position at commencement of employment is expected to be between: Territory Account Specialist: $102,400 and $153,600/year | Senior Territory Account Specialist: $124,000 and $186,000/year | Executive Territory Account Specialist: $136,800 and $205,200/year;   however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period.  Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities.   The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. For Field Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete certain initial training, including home study, in eight (8) or fewer hours per day and forty (40) or fewer hours per week. Company will not sponsor visas for this position. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. Why Novartis:   Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?   https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network:   Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:   https://talentnetwork.novartis.com/network Benefits and Rewards:   Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:   https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers who are focused on building and advancing a culture of inclusion that values and celebrates individual differences, uniqueness, backgrounds and perspectives. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace that reflects the world around us and connects us to the patients, customers and communities we serve. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to   us.reasonableaccommodations@novartis.com   or call +1(877) 395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

This is a field-based and remote opportunity supporting the key accounts. Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible for you. The Territory Account Specialist (TAS) is a self-motivated, business leader that crafts a tailored customer experience based on account and Health Care Provider (HCP) needs. As the primary Point of Contact (PoC) in our customer-centric model, the Territory Account Specialist will engage with customers to identify shared priorities and meet the customer’s needs through problem-solving and making connections to Novartis resources with the goal of improving patient outcomes. The Territory Account Specialist is responsible for providing solutions to their customers by acting as the key orchestrator of Novartis resources and solutions for a variety of customers, including Health Care Providers, Reimbursement Personnel, Practice Administrators, Key Account, and Integrated Delivery Network partners and is accountable for working collaboratively to help ensure customer inquiries are solved by the appropriate Novartis Subject Matter Expert (SME). The Territory Account Specialist is proficient in the following areas: Clinical Selling, Account Selling, Access Navigation, Problem Solving, Team Orchestration / Collaboration, and Omni-Channel Engagement. #LI-Remote About the Role Key Responsibilities: Facilitate clinical dialogue that compels the customer to act on behalf of their patients and engage the entire account to understand any obstacles that exist to provide appropriate solutions to ensure customer needs are met. Identify shared priorities and leverage knowledge and tactics within the full account to develop a strategic territory business plan that drives product demand by meeting the needs of key partners and ultimately their patients to drive outstanding results. Orchestrate in a collaborative manner with territory colleagues, other field-based and home-office personnel teams to proactively address customer needs and provide appropriate access support. Apply expertise and knowledge of the marketplace, applicable competitors, industry, and cross-functional activities/plans to anticipate and efficiently handle business opportunities/challenges. Analyze territory market data and trends to gain insights into the local business environment, drive pull-through and lead virtual and / or live engagements with customers. Lead any required planning meetings with key partners to address more sophisticated customer problems and work collaboratively across functions to ensure customer needs are met. Provide appropriate access support in the moment and collaborate effectively with Patient Specialty Services (PSS) associates to meet customer needs. Understand how to leverage systems and omni-channel/multi-channel options to apply the full suite of Novartis capabilities to personalize and engage with customers in both face-to-face and virtual environments. Essential Requirements:   Bachelor’s degree required, advanced degree a plus. 2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment, can communicate clinical product information, has a validated track-record of consistent high-performance, and proficient in navigating and successfully selling to large accounts and key customer segments. Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while also demonstrating ethical leadership and ability to champion an environment that promotes ethical behavior and compliance with company policies & laws. This is a remote position that will support key accounts in an assigned region. Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory boarder. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. Must have a valid driver’s license. Desirable Requirements: Experience across therapeutic groups, disease states, account management strategy, and new product launches. Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway. Leveling Guidelines:   the position will be filled at level commensurate with experience. Territory Account Specialist: 2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Senior Territory Account Specialist: 5+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Executive Territory Account Specialist: 10+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Benefits and Rewards:   Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:   https://www.novartis.com/careers/benefits-rewards Commitment to Diversity & Inclusion:   Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. Driving is an Essential Function of this Role:   Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver’s license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving. COVID-19 Vaccine Policy   (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to   Eh.occupationalhealth@novartis.com . Novartis Compensation and Benefit Summary:   The pay range for this position at commencement of employment is expected to be between: Territory Account Specialist: $102,400 and $153,600/year | Senior Territory Account Specialist: $124,000 and $186,000/year | Executive Territory Account Specialist: $136,800 and $205,200/year;   however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period.  Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities.   The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. For Field Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete certain initial training, including home study, in eight (8) or fewer hours per day and forty (40) or fewer hours per week. Company will not sponsor visas for this position. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. Why Novartis:   Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?   https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network:   Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:   https://talentnetwork.novartis.com/network Benefits and Rewards:   Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:   https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers who are focused on building and advancing a culture of inclusion that values and celebrates individual differences, uniqueness, backgrounds and perspectives. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace that reflects the world around us and connects us to the patients, customers and communities we serve. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to   us.reasonableaccommodations@novartis.com   or call +1(877) 395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

This is a field-based and remote opportunity supporting the key accounts. Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible for you. The Territory Account Specialist (TAS) is a self-motivated, business leader that crafts a tailored customer experience based on account and Health Care Provider (HCP) needs. As the primary Point of Contact (PoC) in our customer-centric model, the Territory Account Specialist will engage with customers to identify shared priorities and meet the customer’s needs through problem-solving and making connections to Novartis resources with the goal of improving patient outcomes. The Territory Account Specialist is responsible for providing solutions to their customers by acting as the key orchestrator of Novartis resources and solutions for a variety of customers, including Health Care Providers, Reimbursement Personnel, Practice Administrators, Key Account, and Integrated Delivery Network partners and is accountable for working collaboratively to help ensure customer inquiries are solved by the appropriate Novartis Subject Matter Expert (SME). The Territory Account Specialist is proficient in the following areas: Clinical Selling, Account Selling, Access Navigation, Problem Solving, Team Orchestration / Collaboration, and Omni-Channel Engagement. #LI-Remote About the Role Key Responsibilities: Facilitate clinical dialogue that compels the customer to act on behalf of their patients and engage the entire account to understand any obstacles that exist to provide appropriate solutions to ensure customer needs are met. Identify shared priorities and leverage knowledge and tactics within the full account to develop a strategic territory business plan that drives product demand by meeting the needs of key partners and ultimately their patients to drive outstanding results. Orchestrate in a collaborative manner with territory colleagues, other field-based and home-office personnel teams to proactively address customer needs and provide appropriate access support. Apply expertise and knowledge of the marketplace, applicable competitors, industry, and cross-functional activities/plans to anticipate and efficiently handle business opportunities/challenges. Analyze territory market data and trends to gain insights into the local business environment, drive pull-through and lead virtual and / or live engagements with customers. Lead any required planning meetings with key partners to address more sophisticated customer problems and work collaboratively across functions to ensure customer needs are met. Provide appropriate access support in the moment and collaborate effectively with Patient Specialty Services (PSS) associates to meet customer needs. Understand how to leverage systems and omni-channel/multi-channel options to apply the full suite of Novartis capabilities to personalize and engage with customers in both face-to-face and virtual environments. Essential Requirements:   Bachelor’s degree required, advanced degree a plus. 2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment, can communicate clinical product information, has a validated track-record of consistent high-performance, and proficient in navigating and successfully selling to large accounts and key customer segments. Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while also demonstrating ethical leadership and ability to champion an environment that promotes ethical behavior and compliance with company policies & laws. This is a remote position that will support key accounts in an assigned region. Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory boarder. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. Must have a valid driver’s license. Desirable Requirements: Experience across therapeutic groups, disease states, account management strategy, and new product launches. Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway. Leveling Guidelines:   the position will be filled at level commensurate with experience. Territory Account Specialist: 2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Senior Territory Account Specialist: 5+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Executive Territory Account Specialist: 10+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Benefits and Rewards:   Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:   https://www.novartis.com/careers/benefits-rewards Commitment to Diversity & Inclusion:   Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. Driving is an Essential Function of this Role:   Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver’s license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving. COVID-19 Vaccine Policy   (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to   Eh.occupationalhealth@novartis.com . Novartis Compensation and Benefit Summary:   The pay range for this position at commencement of employment is expected to be between: Territory Account Specialist: $102,400 and $153,600/year | Senior Territory Account Specialist: $124,000 and $186,000/year | Executive Territory Account Specialist: $136,800 and $205,200/year;   however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period.  Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities.   The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. For Field Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete certain initial training, including home study, in eight (8) or fewer hours per day and forty (40) or fewer hours per week. Company will not sponsor visas for this position. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. Why Novartis:   Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?   https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network:   Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:   https://talentnetwork.novartis.com/network Benefits and Rewards:   Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:   https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers who are focused on building and advancing a culture of inclusion that values and celebrates individual differences, uniqueness, backgrounds and perspectives. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace that reflects the world around us and connects us to the patients, customers and communities we serve. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to   us.reasonableaccommodations@novartis.com   or call +1(877) 395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

This is a field-based and remote opportunity supporting the key accounts. Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible for you. The Territory Account Specialist (TAS) is a self-motivated, business leader that crafts a tailored customer experience based on account and Health Care Provider (HCP) needs. As the primary Point of Contact (PoC) in our customer-centric model, the Territory Account Specialist will engage with customers to identify shared priorities and meet the customer’s needs through problem-solving and making connections to Novartis resources with the goal of improving patient outcomes. The Territory Account Specialist is responsible for providing solutions to their customers by acting as the key orchestrator of Novartis resources and solutions for a variety of customers, including Health Care Providers, Reimbursement Personnel, Practice Administrators, Key Account, and Integrated Delivery Network partners and is accountable for working collaboratively to help ensure customer inquiries are solved by the appropriate Novartis Subject Matter Expert (SME). The Territory Account Specialist is proficient in the following areas: Clinical Selling, Account Selling, Access Navigation, Problem Solving, Team Orchestration / Collaboration, and Omni-Channel Engagement. #LI-Remote About the Role Key Responsibilities: Facilitate clinical dialogue that compels the customer to act on behalf of their patients and engage the entire account to understand any obstacles that exist to provide appropriate solutions to ensure customer needs are met. Identify shared priorities and leverage knowledge and tactics within the full account to develop a strategic territory business plan that drives product demand by meeting the needs of key partners and ultimately their patients to drive outstanding results. Orchestrate in a collaborative manner with territory colleagues, other field-based and home-office personnel teams to proactively address customer needs and provide appropriate access support. Apply expertise and knowledge of the marketplace, applicable competitors, industry, and cross-functional activities/plans to anticipate and efficiently handle business opportunities/challenges. Analyze territory market data and trends to gain insights into the local business environment, drive pull-through and lead virtual and / or live engagements with customers. Lead any required planning meetings with key partners to address more sophisticated customer problems and work collaboratively across functions to ensure customer needs are met. Provide appropriate access support in the moment and collaborate effectively with Patient Specialty Services (PSS) associates to meet customer needs. Understand how to leverage systems and omni-channel/multi-channel options to apply the full suite of Novartis capabilities to personalize and engage with customers in both face-to-face and virtual environments. Essential Requirements:   Bachelor’s degree required, advanced degree a plus. 2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment, can communicate clinical product information, has a validated track-record of consistent high-performance, and proficient in navigating and successfully selling to large accounts and key customer segments. Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while also demonstrating ethical leadership and ability to champion an environment that promotes ethical behavior and compliance with company policies & laws. This is a remote position that will support key accounts in an assigned region. Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory boarder. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. Must have a valid driver’s license. Desirable Requirements: Experience across therapeutic groups, disease states, account management strategy, and new product launches. Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway. Leveling Guidelines:   the position will be filled at level commensurate with experience. Territory Account Specialist: 2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Senior Territory Account Specialist: 5+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Executive Territory Account Specialist: 10+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years. Benefits and Rewards:   Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:   https://www.novartis.com/careers/benefits-rewards Commitment to Diversity & Inclusion:   Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. Driving is an Essential Function of this Role:   Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver’s license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving. COVID-19 Vaccine Policy   (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to   Eh.occupationalhealth@novartis.com . Novartis Compensation and Benefit Summary:   The pay range for this position at commencement of employment is expected to be between: Territory Account Specialist: $102,400 and $153,600/year | Senior Territory Account Specialist: $124,000 and $186,000/year | Executive Territory Account Specialist: $136,800 and $205,200/year;   however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period.  Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities.   The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. For Field Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete certain initial training, including home study, in eight (8) or fewer hours per day and forty (40) or fewer hours per week. Company will not sponsor visas for this position. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you. Why Novartis:   Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?   https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network:   Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:   https://talentnetwork.novartis.com/network Benefits and Rewards:   Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:   https://www.novartis.com/careers/benefits-rewards EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers who are focused on building and advancing a culture of inclusion that values and celebrates individual differences, uniqueness, backgrounds and perspectives. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace that reflects the world around us and connects us to the patients, customers and communities we serve. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to   us.reasonableaccommodations@novartis.com   or call +1(877) 395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai’s human health care (hhc) mission. We’re a growing pharmaceutical company that is breaking through in neurology and oncology, with a strong emphasis on research and development. Our history includes the development of many innovative medicines, notably the discovery of the world's most widely-used treatment for Alzheimer’s disease. As we continue to expand, we are seeking highly-motivated individuals who want to work in a fast-paced environment and make a difference.  If this is your profile, we want to hear from you. Job Summary The Associate Director, Thought Leader Liaison (ADTLL) will be responsible for Key Opinion Leader insight generation to inform and evolve brand strategy for the endometrial and thyroid cancer indications in the East region.  He/she will collaborate with field colleagues to synthesize and share insights, as appropriate as well as identify regional marketing opportunities. The ADTLL will partner with external peer-to-peer vendors to support educational initiatives. The individual will collaborate with Thought Leader Liaison peers and reports to the Executive Director, Oncology Portfolio Marketing, Pipeline Planning & Thought Leader Marketing. Essential Functions Lead KOL engagement, insight generation, distill trends and summarize to inform brand strategy Attain cutting edge expertise with relevant data readouts, podium and medical congress outputs Partner with external peer-to-peer vendors to support educational initiatives Lead speaker identification, product and compliance training and management of branded and unbranded programs  Enable local/account level partnership with national, regional and emerging thought leaders  Support advisory boards with KOL identification, engagement and logistics consistent with compliance policies Collaborate with field colleagues to synthesize and share evolving KOL insights, as appropriate as well as identify regional marketing opportunities.  Continue to cultivate a culture aligned to the breaking through behaviors, a growth mindset and continuous feedback Partner with Merck colleagues to help distill and present combination product insights to alliance stakeholders Requirements Bachelor's degree Minimum 10 years relevant experience with 5 years in oncology 2 years account management experience and/or people leadership skills Demonstrated analytical and problem-solving skills Eisai Oncology sales and marketing team members are eligible to be considered for the Associate Director TLL role after 2 years in current role with a minimum of meets expectations or higher performance Demonstrated commitment to hhc and compliance As a condition of employment and an essential function of this field-based position, applicants must be able to engage in person with HCPs and other third parties at their offices, institutions and other appropriate locations on a regular basis. In order to gain in-person access, applicants selected for the position may be required to complete third parties’ credentialing and/or entry requirements, which often include an attestation to and/or providing proof of having received certain vaccinations, including but not limited to the COVID-19 or flu vaccines. To the extent you are unable to meet certain requirements for qualifying medical (including pregnancy-related) or religious reasons, applicants must request a reasonable accommodation by contacting the Human Resources Department. Eisai Salary Transparency Language: The base salary range for the Associate Director, Thought Leader Liaison, Oncology (East Region) - Field Based is from :177,000-232,300 Under current guidelines, this position is eligible to participate in : Eisai Inc. Annual Incentive Plan & Eisai Inc. Long Term Incentive Plan. Final pay determinations will depend on various factors including but not limited to experience level, education, knowledge, and skills. Employees are eligible to participate in Company employee benefit programs. For additional information on Company employee benefits programs, visit   https://us.eisai.com/careers-at-eisai/benefits . Certain other benefits may be available for this position, please discuss any questions with your recruiter. Eisai is an equal opportunity employer and as such, is committed in policy and in practice to recruit, hire, train, and promote in all job qualifications without regard to race, color, religion, gender, age, national origin, citizenship status, marital status, sexual orientation, gender identity, disability or veteran status.    Similarly, considering the need for reasonable accommodations, Eisai prohibits discrimination against persons because of disability, including disabled veterans.

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.”  – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement:  As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Why Join Us Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2024  staff video! Job Description Pay: $17.50 per hour As part of our hiring process for the Sales Associate position, please also submit the Sales Associate Pre-Selection Questionnaire for our records with your application. The Kennedy Center Retail Operations includes two stores, concessions, trunk shows, pop-up satellite shops, off-site events, and festivals.  As a sales associate, you will use your knowledge of merchandise, performances and the Kennedy Center to provide best-in-class customer service, creating a memorable experience for guests and exceeding their expectations.  Hours/Shifts *Candidates must be able to work 2 to 3 shifts per week including evenings until 11 pm and at least one weekend shift. Typical shifts are 4 to 6 hours.* Gift Shop: Tuesday 5pm-11pm Wednesday to Friday 12 noon-11pm Saturday / Sunday 10:30 am – 11 pm Concessions: Tuesday - Friday 6:00 pm - 10:00 pm Saturday & Sunday 10:30 am - 3:30 pm and 6:00 pm - 10:00 pm Key Responsibilities Provide exceptional customer service and engage with and sell to customers using knowledge of products and performances and your prior retail and cash handling experience. Maintain an area of inventory responsibility, becoming knowledgeable about products in your area, sharing knowledge with other staff for the purpose of selling more products and answering customer’s product questions.  Replenish merchandise and maintain displays using plan-o-grams Perform daily housekeeping duties including dusting, glass cleaning, filling and maintaining displays and back-stock, and maintaining general store, cash wrap and back-stock cleanliness and organization. Key Qualifications Must have the availability to commit to shifts within the hours specified above Must have prior experience in a retail or hospitality setting and enjoy working with and providing service to Kennedy Center patrons and visitors. Ability to learn requirements of the job such as register functions, product information and location of merchandise, Kennedy Center history and knowledge of current performances Must have previous cash handling and sales experience Proficiency using POS systems and high-degree of comfort with technology and ability to quickly learn new systems (Apple iOS, Square, electronic timekeeping, etc.) High school education or equivalent required Additional Information Ability to work varied shifts, including evenings, weekends and holidays in coordination with performance times and to meet business needs. Ability to stand for extended periods of time (5 hours), to walk frequent short distances, to climb stairs, to lift up to 20 pounds, and to push carts of merchandise.

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement:  As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Why Join Us We offer a comprehensive range of benefits to all full-time employees including:  Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year  Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2024  staff video! Job Description This position is responsible for supporting the Campus Rentals team, along with approval duties within the ArtsVision scheduling software for all internal and external use of theatrical and non-theatrical venues both indoors and outdoors across the entire Kennedy Center campus.  Serves as the primary logistician and manager of events within the Center and REACH consisting of ticketed components both for either private or public, with consideration of all patron, artist and staff needs.     The Events Assistant Manager (Campus Rentals Assistant Manager) represents the Kennedy Center to all clients who want to use any venue for a contracted rental program; answering rental inquiries, creating license agreements, and ensuring the client’s program occurs in an organized manner with a focus on customer service, according to Center policies.  This position closely coordinates with the entire Campus Rentals, Production, and Facilities teams (Operations Department) to ensure that all spaces are fully and capably utilized.     The Assistant Manager will support the Director of Campus Planning and Rentals, with reporting of budgets.  Oversee the Campus Rentals inquiry inbox for distribution of email inquiries to the assigned Campus Rentals employees, under the advisement of the Campus Rentals team.  The Assistant Manager will input rental inquiry details into Customer Relationship Management (CRM) Software and maintain entries throughout the entire rental process.   Key Responsibilities Coordinates licensing and production aspects for all rental events, provides cost estimates, creates license agreements, processes deposits, advances the program, and presents the settlement to the client, with high attention to customer service and client retention.  Confirm all details pre-event and communicate with internal departments requesting event support.  Finalize the post-event billing and collection of outstanding balances as needed, and overall client relations. Oversee inquiry email inbox, assessing calendar availability to align with client space needs.  Respond to contracted rental clients and tour prospective clients in the Manager’s absence. Be available for rentals as required. Ensure effective management of all details related to the rental. Administrative organization and maintenance of the CRM Software, in collaboration with the entire Campus Rentals team.    Maintains and coordinates all schedules through ArtsVision and serves as the master user and approver for calendar internal and external inquiries.  Ensures that all data entered into ArtsVision is maintained in a consistent and organized manner. Seeks and coordinates additional opportunities for the use and rental of the Kennedy Center spaces. Other duties as assigned.  Key Qualifications A Bachelor’s Degree and two to five years’ experience in theater, events, or production management required.    Proficiency in the calendar software ArtsVision highly preferred, with demonstrated knowledge of venue management and related calendar software required. Intermediate to advanced skills in Microsoft Office Suite. Knowledge of ArtsVision or other venue calendar software. Sound business judgment in matters of contractual obligations, artist hospitality, event billing settlements, and front of house and back of house operations. The ability to work under deadlines and have the flexibility to multi-task a wide-range of projects. Excellent communication and intermediary skills are necessary to work effectively with a diverse group of constituencies. This includes effective problem solving and logistics driven decisions for the best outcome for the client. Candidate must be local or willing to relocate to the DMV area.  Additional Information This is a very busy, fast-paced environment which requires flexibility in adjusting to changing priorities and demands. Safety, guest service and teamwork are the primary values in this division.  The noise level in the work environment is normal, with occasional loud noise when backstage in a theater or during social event programs. Some extended hours including nights and weekends. 

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement:  As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Why Join Us We offer a comprehensive range of benefits to all full-time employees including:  Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year  Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2024  staff video! Job Description The Marketing Manager for Jazz, Hip Hop, and Contemporary Music at the Kennedy Center is responsible for leading the development and execution of marketing strategies for these key programs. Reporting to the Vice President of Marketing, the Marketing Manager plays a pivotal role in crafting marketing strategies tailored to Jazz, Hip Hop, and Contemporary Music, aimed at maximizing audience engagement and revenue generation opportunities.   Under the guidance of the Vice President of Marketing, the Marketing Manager oversees all aspects of marketing strategy for the Kennedy Center's Jazz, Hip Hop, and Contemporary Music programs. This includes affinity relationship marketing activities, planning, data analysis, and reporting. The manager is responsible for determining and developing the value proposition for these genres, ensuring that the unique benefits and appeal of each program are clearly communicated to target audiences. Additionally, the manager implements dynamic pricing strategies to maximize revenue, adjusting ticket prices based on demand and other factors to optimize sales and attendance. The manager also serves as a liaison between internal staff and external representatives to ensure seamless coordination and alignment of marketing efforts.   Additionally, the Marketing Manager supervises the Assistant Marketing Manager, Comedy & Special Programming, helping develop and optimize campaigns for revenue generation. This role also provides mentorship, guidance, and professional development opportunities to foster their growth and success.   Key Responsibilities Lead the development and execution of marketing strategies for Jazz, Hip Hop, and Contemporary Music, including planning, dynamic pricing, data analysis, and reporting. Create season planning documents, detailed revenue projections, and strategic marketing plans. Supervise and support Assistant Marketing Manager, Comedy & Special Programming, ensuring effective campaign development and execution while fostering professional growth and optimizing strategies for increased revenue generation Serve as a liaison between internal staff and external representatives, ensuring seamless coordination of marketing efforts Build and maintain various CRM lists in Tessitura Collaborate with cross-functional teams to coordinate marketing initiatives and maximize audience engagement. Other duties as assigned. Key Qualifications Bachelors degree preferred; must have at least 4-6 years professional experience in sales, marketing or performing arts management. Theater marketing experience preferred. Must be comfortable working in a fast-paced team environment. In addition, the candidate must possess strong analytical skills and have the ability to produce effective oral and written communications. The person must maintain a high level of productivity and have increased attention to detail. He/she/they must also possess advance capabilities with standard personal computing programs. A working knowledge of CRM systems…Tessitura preferred.  Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. Additional Information Travel up to 2% may be required.  

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.”  – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement:  As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Why Join Us We offer a comprehensive range of benefits to all employees including:  Staff offers for discount tickets We like to have fun! Check out the   Kennedy Center National Dance Day 2023  staff video! Job Description This is a Union position and pay will be determined by the CBA. To act as primary support to Treasurer of particular assigned venue(s). Key Responsibilities Direct co-workers, provide guidance to ticket sellers at windows, and oversee the completion of related box office tasks. Prepare performance statements, verify daily sales, and prepare bank deposits. Assist Treasurer for a particular venue, assuring timely fulfillment of special ticket orders, group contracts, setting and releasing of house seats, etc. Check all aspects of event setup in ticketing system for particular assigned venue(s). Facilitate work of theater and company managers. Maintain highest standards of customer service. Perform all duties of Treasurer on an as-needed basis. Key Qualifications The candidate must have at least 3 years of box office/ sales/ customer service experience, including at least 1 year of experience supervising and training. The candidate must have a proven strong customer service background. The candidate must have excellent writing, communication, and problem-solving skills, and must be detail-oriented and well-organized. The candidate must exhibit a professional demeanor – diplomacy and tact are essential. Knowledge of computerized ticketing systems is a must, preferably in Tessitura. The candidate must possess the ability to work well under pressure. Candidate must be local or willing to relocate to the DMV area. 

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.”  – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement:  As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Why Join Us Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2024  staff video! Job Description Retail Operations generates revenue to support the mission and programs of the KC; educates the guest about the performing arts; builds brand equity for the KC; offers exclusive member discounts; and engages with volunteers who are ambassadors in the community. The Retail Inventory Assistant is responsible for helping the store exceed sales plan and profitability targets through timely and efficient processing of inventory and e-commerce order processing and fulfillment.  This position will work closely with the Warehouse Manager, Senior Buyer, Retail Accounting Coordinator, Retail Director, Managers, Supervisors, Staff and Volunteers in the warehouse and in the shop while performing a variety of duties related to inventory receiving, processing, warehousing, and distribution. As needed, assistance may be provided with e-commerce order fulfillment and shipping.    Key Responsibilities Assist with retrieving merchandise from multiple stockrooms and distributing stock to various shop and concessions locations based on business needs. Receive and count incoming shipments and label, fold, organize and store merchandise for the shops and concessions. Assist Warehouse Manager with E-commerce Fulfillment; picking, packing and shipping orders. Assist the Warehouse Manager with inventory cycle counts as needed to maintain integrity of inventory. Assist with setting up and breaking down concessions pop-ups and kiosks, shop pop-ups, and trunk shows. Other duties as assigned. Key Qualifications Associate degree and/or some college coursework desirable. High school diploma/ or GED required Familiar with point of sale inventory system (Heartland Retail) Familiar with Microsoft Office Familiar with Shopify e-commerce platform Experience and skills using technology (POS, Apple iOS, Shopify, Microsoft Office Applications) and ability to quickly learn new technologies. Able to stand for extended periods of time, to walk distances up to a quarter mile, and to both climb 10+ steps and ladders. Able to work in different environments including those without climate control. Able to work varied days and hours, including evenings, weekends and holidays as needed based on business needs. Additional Information The noise level is high in the warehouse, shops and concessions. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events often occurring simultaneously.

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.”  – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement:  As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Why Join Us We offer a comprehensive range of benefits to all employees including:  Staff offers for discount tickets We like to have fun! Check out the   Kennedy Center National Dance Day 2023  staff video! Job Description This is a Union position and pay will be determined by the CBA. The purpose of this position is to sell tickets for all performances within the Kennedy Center and to assist in the overall functions of the Box Office.    Key Responsibilities Sell tickets for all Kennedy Center performances in person at the box office window; process tickets for Instant Charge, web, and mail orders; reconcile all sales, exchanges, and returns at the end of each sales session. Stay informed of current information pertaining to all Kennedy Center events. Take direction from venue treasurers and perform tasks as assigned.  Key Qualifications Ticket sales experience and knowledge of ticketing systems. Proven strong customer service orientation as well as a professional demeanor when dealing with the public and with colleagues. Written and verbal communication skills and strong basic math skills; proven accuracy and attention to detail. Interest in and knowledge of the performing arts.  Candidate must be local or willing to relocate to the DMV area.

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement:  As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Why Join Us Staff offers for discount tickets We like to have fun! Check out the   Kennedy Center National Dance Day 2023  staff video! Job Description Pay: $24.42/hour as determined by the CBA Instant Charge Operators provide friendly, positive, efficient customer service to patrons calling for ticket sales and performance information. Operators must have the ability to multi-task, use multiple computer softwares, have great speed of service, patience in working with the public, and have excellent interpersonal skills. We are looking for candidates who work well in a team environment, but can also be independent. Key Responsibilities The position will handle phone customer sales transactions; Sourcing and distributing general information on all events held at the Kennedy Center; Managing large amounts of inbound calls in a timely manner; Sourcing new sales and upsales through inbound calls; Assisting patrons with Accessible ticket requests and discount ticket programs. Operators must communicate effectively and efficiently with customers and colleagues, and must maintain a patient and helpful demeanor at all times. Enter and maintain patron data records in the CRM system (Tessitura); assist patrons with account information as needed. Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures.  Other duties as assigned.  Key Qualifications High school degree, general education degree or equivalent experience Knowledge of customer service principles and practices Strong phone contact handling skills and active listening Excellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively Problem analysis and resolution Customer service oriented Exceptional verbal and written communication skills Candidate must be local or willing to relocate to the DMV area.

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement:  As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Why Join Us Staff offers for discount tickets We like to have fun! Check out the   Kennedy Center National Dance Day 2023  staff video! Job Description This is a part-time, temporary position estimated to begin in August 2024 and end in Dec. 2024. Anticipated 10-20 hours per week. The Marketing/Advertising department is a fast-paced, deadline-driven environment that requires a team player with flexibility, dedication, and a positive attitude; an ability to promote a wide variety of performance genres across all forms of media; a commitment to maintaining the high quality represented by the Kennedy Center through all communications; and the ability to think strategically and creatively to help attain the goals of the department. As a savvy copywriter and wordsmith, this role works closely with the Advertising Communications team to write, circulate, edit, and publish editorial content for a wide variety of print, digital, and broadcast projects. As an organized and detail-oriented coordinator, this role also builds daily marketing email projects by coordinating assets, and ensures they meet deadline. Key Responsibilities Write and edit content in brand voice including marketing e-mails, print collateral, radio scripts, web site copy, and other projects as required.          Produce marketing email projects that fall within their genre assignments—from build, visual asset selection/manipulation, and circulating for staff/stakeholder feedback to final file preparation and signoff—in order to meet continuous, demanding deadlines. Review and collate comments daily on projects routing for review in Robohead. Upload content on the web site and other digital entities. Other duties as assigned. Key Qualifications Bachelor’s degree or equivalent education in advertising, journalism, communications, English, or related field—with at least one year of professional experience in copywriting, editing, and proofing others’ work as well as their own. Candidates must provide samples that demonstrate creativity, experience, and a passion for the written word. A proven creative thinker, able to strategize and develop compelling, clear, and concise messaging to reach targeted markets effectively and incite them to action. High level of detail, organization, and self-initiative with an ability to handle multiple assignments under the pressure of tight deadlines. Ability to shift between performance genes and projects quickly and efficiently, and re-prioritize as marketing needs change and materialize. Strong verbal communication and collaboration skills. Proficiency in word processing and spreadsheet software in a PC environment. Excellent knowledge of grammar, style, and spelling with an eagle eye for consistency and flow. Experience working with content management systems. An understanding of basic graphic and video manipulation, and how text and images work together to create powerful messages. Additional Information This position is eligible for remote work. The incumbent must have a permanent address in DC, MD, or VA. 

About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.  At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.  Mission Statement:  As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.  Why Join Us We offer a comprehensive range of benefits to all full-time employees including:  Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year  Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the   Kennedy Center National Dance Day 2023  staff video! Job Description Supervise and support full-time and flexible-time employees of Instant Charge ticket sales and information office to ensure successful telephone ticket sales, efficient, professional communications with patrons, and provide exceptional customer service. Produce related reports, and provide other assistance as assigned by the Instant Charge Manager.     Key Responsibilities Supervise all staffed operators on-site; schedule approximately 30+ operators on a weekly basis; respond to questions and requests for assistance from operators in a positive, professional manner; responsible for daily opening and closing of the office; act as a back-up in the absence of the manager which includes weekends, holidays, and/or other times when the manager is off; ensure the smooth running of the day-to-day needs of the department. Act as an emergency warden, working with office of safety and security, to ensure staff safety. This operation is 7 days a week, including holidays. Continually ensure operators have up-to-date information utilizing current technology and automation resources; respond to changes in call scripts, sales programs, artistic programming, ticket discounts and offers, and ticket on sale dates; maintain customer service training programs, documentation, and resources for all operators; provide training, upskilling, and coaching to operators on an as needed basis; provide input to management regarding employee performance and patron issues; conduct on the spot counseling to employees to resolve issues as needed. Effectively administer union contract, and act in accordance with other related collective bargaining agreements. Intervene as needed to resolve patron issues. Have the ability to handle patron calls when the call is escalated to the supervisor level. Work closely with other departments to resolve patron issues, filter calls appropriately, and source information for patrons. Authorize exceptions to company policy without prior approval in order to resolve customer service issues. Must be able to calmly handle any emergency situation and make independent decisions when serving patrons and supervising employees. Run computer-generated daily reports of ticket sales from the CRM system, phone call statistics and operator efficiency reports from the Call Center system software, daily ticket discounts and offers information from custom reports and technology resources, reports on other pertinent information, and provide analysis as needed. Produce CRM related reports, utilize technology analytics tools, check all operator orders and data entry for accuracy and efficiency. Provide testing on CRM software upgrades, custom report development, call center software updates, and other technology tools as needed. Calculate and enter operator payroll, incentive pay and other benefits related payroll needs of union employees on a daily basis. Coordinate and communicate staff ticket discount offers and community group ticket discount offers. Ensure that all electronic equipment is maintained and repaired on a timely basis, that technology resources are functioning properly, and that any issues are brought to the attention of the appropriate personnel. Coordinate, inventory and organize office supplies and resources as needed. Other duties as assigned. Key Qualifications Bachelor’s degree or equivalent work experience   One or more years of supervisory experience in sales and/or customer service  Experience with ticketing CRM systems, Tessitura preferred  Strong demonstrated customer service skills  Experience and interest in the Arts/Entertainment industry   Additional Information Must be able to work in a small area.   The Instant Charge Office is open 7 days per week, and Supervisor staffing is required on weekends and holidays.