Alachua County Board of County Commissioners
Gainesville (Library HQ), FL
Minimum Qualifications Bachelor’s degree in computer science or a related field or a Master's degree in Library Science from a library school program accredited by the American Library Association; and three years automated systems and/or network experience including two years of supervisory experience. Must provide own means of transportation. Successful completion of a criminal history background investigation is required prior to employment. Position Summary This is highly responsible administrative and managerial work directing and supervising the Automated Services Section of the Support Services Division for the Alachua County Library District. An employee assigned to this classification is directly responsible for project teams performing systems analysis, systems development, programming, testing and maintenance; selection and implementation of purchased software applications; network analysis, network development and network maintenance. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports and observation of results obtained. Examples of Duties Coordinates the work of a major section and/or District-wide service that includes but is not limited to: management of the library automation system, management of the library computer network, maintenance of all software and hardware for the Library District, provision of computer support and training for library staff and maintenance of the library website. Supervises and coordinates the activities of subordinate managers and other employees including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting departmental training and orientation. Keeps abreast of new developments in the field, especially as they relate to library operations. Analyzes needs, and recommends and implements appropriate measures for improving service; disseminates such information to section and other library staff. Plans, organizes and coordinates library District-wide in-service training for the Support Services Division and/or District staff. Provides technical assistance and guidance to subordinate staff. Develops Section budget, monitors, and controls budget expenditures. Plans and organizes services. Recommends policies to the Support Services Division Director; implements approved procedures for the section and the library system. Assists in establishing standards for collections; services and devises control procedures to assure the attainment of standards. Works with the Support Services Division Director to provide a coordinated program of library services in compliance with the Long Range Plan and Service Level Guidelines. Coordinates District-wide projects and studies as assigned by the Support Services Division Director; develops, implements, analyzes and reports statistical measures of library service. Recommends changes in Long Range Service Plans to the Support Services Division Director; assists in developing plans District-wide as assigned. Provides Board of Trustees and Governing Board with information as requested by the Support Services Division Director. Provides the public with information by utilizing library resources, and through public presentations on library services; resolves complaints. Conducts and reviews research projects to determine the feasibility of upgrading and/or adding to existing systems. Meets with a variety of users to determine information processing needs and recommends alternative solutions to existing and anticipated problems. Establishes, directs and monitors the job flow for team projects. Reviews and evaluates operating policies and procedures and makes recommendations to improve operating efficiency and productivity. Supervises the activities of systems and programming for revising and integrating complex operating systems. Performs short-range planning and recommends alternatives for increasing productivity. Attends conferences and participates in related professional organizations. Performs related work as required. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Thorough knowledge of the principles, practices, and techniques of system sciences, especially as they apply to public libraries. Thorough knowledge of local and wide area network software, especially as they apply to public libraries. Comprehensive knowledge of management and supervisory techniques and the ability to apply them to create effective and efficient service. The ability to supervise and organize the work of subordinate staff, enforce disciplinary procedures, coach and counsel staff and effectively appraise employee’s performance. Considerable knowledge of principles and practices of administration and organization including general budgeting, accounting and personnel techniques and management principles and practices. Ability to communicate effectively both orally and in writing, including the preparation of written reports and memoranda. Ability to develop long and short-range goals and ensure they are properly implemented. Ability to conduct meetings. Ability to effectively manage multiple, concurrent complex system development projects. Ability to establish and maintain effective working relationships with Division Directors, peers, supervisors, fellow employees, and general public. Understand how and why Library policies and procedures were developed. Ensure patron compliance of all policies and procedures through effective communication and enforcement. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to reach and be mobile. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds while setting up new personal computer systems and/or network servers. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus associated with the constant use of computer monitors. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Supplemental Information • FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee.For other benefits such as life insurance and health insurance: Employee Benefits New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Day Additional Christmas Holiday 3 Floating Holidays Pay periods are every two (2) weeks beginning at 12:01 a.m. Saturday through 12:00 midnight Friday. Payday is the second Friday following the end of a pay period.
Full-time
Minimum Qualifications Bachelor’s degree in computer science or a related field or a Master's degree in Library Science from a library school program accredited by the American Library Association; and three years automated systems and/or network experience including two years of supervisory experience. Must provide own means of transportation. Successful completion of a criminal history background investigation is required prior to employment. Position Summary This is highly responsible administrative and managerial work directing and supervising the Automated Services Section of the Support Services Division for the Alachua County Library District. An employee assigned to this classification is directly responsible for project teams performing systems analysis, systems development, programming, testing and maintenance; selection and implementation of purchased software applications; network analysis, network development and network maintenance. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports and observation of results obtained. Examples of Duties Coordinates the work of a major section and/or District-wide service that includes but is not limited to: management of the library automation system, management of the library computer network, maintenance of all software and hardware for the Library District, provision of computer support and training for library staff and maintenance of the library website. Supervises and coordinates the activities of subordinate managers and other employees including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting departmental training and orientation. Keeps abreast of new developments in the field, especially as they relate to library operations. Analyzes needs, and recommends and implements appropriate measures for improving service; disseminates such information to section and other library staff. Plans, organizes and coordinates library District-wide in-service training for the Support Services Division and/or District staff. Provides technical assistance and guidance to subordinate staff. Develops Section budget, monitors, and controls budget expenditures. Plans and organizes services. Recommends policies to the Support Services Division Director; implements approved procedures for the section and the library system. Assists in establishing standards for collections; services and devises control procedures to assure the attainment of standards. Works with the Support Services Division Director to provide a coordinated program of library services in compliance with the Long Range Plan and Service Level Guidelines. Coordinates District-wide projects and studies as assigned by the Support Services Division Director; develops, implements, analyzes and reports statistical measures of library service. Recommends changes in Long Range Service Plans to the Support Services Division Director; assists in developing plans District-wide as assigned. Provides Board of Trustees and Governing Board with information as requested by the Support Services Division Director. Provides the public with information by utilizing library resources, and through public presentations on library services; resolves complaints. Conducts and reviews research projects to determine the feasibility of upgrading and/or adding to existing systems. Meets with a variety of users to determine information processing needs and recommends alternative solutions to existing and anticipated problems. Establishes, directs and monitors the job flow for team projects. Reviews and evaluates operating policies and procedures and makes recommendations to improve operating efficiency and productivity. Supervises the activities of systems and programming for revising and integrating complex operating systems. Performs short-range planning and recommends alternatives for increasing productivity. Attends conferences and participates in related professional organizations. Performs related work as required. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Thorough knowledge of the principles, practices, and techniques of system sciences, especially as they apply to public libraries. Thorough knowledge of local and wide area network software, especially as they apply to public libraries. Comprehensive knowledge of management and supervisory techniques and the ability to apply them to create effective and efficient service. The ability to supervise and organize the work of subordinate staff, enforce disciplinary procedures, coach and counsel staff and effectively appraise employee’s performance. Considerable knowledge of principles and practices of administration and organization including general budgeting, accounting and personnel techniques and management principles and practices. Ability to communicate effectively both orally and in writing, including the preparation of written reports and memoranda. Ability to develop long and short-range goals and ensure they are properly implemented. Ability to conduct meetings. Ability to effectively manage multiple, concurrent complex system development projects. Ability to establish and maintain effective working relationships with Division Directors, peers, supervisors, fellow employees, and general public. Understand how and why Library policies and procedures were developed. Ensure patron compliance of all policies and procedures through effective communication and enforcement. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to reach and be mobile. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds while setting up new personal computer systems and/or network servers. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus associated with the constant use of computer monitors. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Supplemental Information • FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee.For other benefits such as life insurance and health insurance: Employee Benefits New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Day Additional Christmas Holiday 3 Floating Holidays Pay periods are every two (2) weeks beginning at 12:01 a.m. Saturday through 12:00 midnight Friday. Payday is the second Friday following the end of a pay period.
City of Worcester
Worcester, MA, USA
HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR
City of Worcester
Title HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR
Department/Division Diversity and Inclusion
Apply Start Date 09/19/2025
Apply End Date 10/22/2025
Type Full Time
Hours 40 Per Week
Wage $69,898 - $91,542 annually
Description
HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR EXECUTIVE OFFICE OF DIVERSITY, EQUITY, AND INCLUSION CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for a Human Rights and Accessibility Program Coordinator for the Executive Office of Diversity, Equity, and Inclusion (EODEI). Under the direction of the Director of Human Rights and Accessibility, the Human Rights and Accessibility Program Coordinator will assist in administering the City's Human Rights Ordinance, Accessibility Ordinance, the Americans with Disabilities Act (ADA), and Fair Housing laws to ensure compliance with all federal, state, and local laws. This in-person position plays a vital role in promoting justice, equity, inclusiveness, and accessibility by protecting the civil rights of all individuals in Worcester. The Human Rights and Accessibility Program Coordinator will serve as a liaison to the Human Rights Commission, the Accessibility Advisory Commission, and additional boards or commissions as assigned. Responsibilities include receiving, processing, and investigating complaints and reasonable accommodation requests, engaging directly with the public, facilitating ADA accommodations, and supporting public education efforts around civil rights protections. This is a highly confidential position requiring experience in investigations and strong knowledge of anti-discrimination laws. The role involves attending regular evening and off-site meetings with the public and city departments to fulfill essential job functions.
The ideal candidate will possess extensive experience in compliance at the local, state, or federal level, with a focus on social justice, civil rights, investigative work, and/or program coordination.
The City of Worcester is deeply committed to advancing diversity, equity, and inclusion in all aspects of our work. Over the past two years, we have significantly expanded the Executive Office of Diversity, Equity, and Inclusion, demonstrating both our dedication and investment in building a more inclusive and equitable community. This growth reflects our ongoing support for systemic change and our belief that a strong, well-resourced DEI team is essential to achieving meaningful progress across City departments and services.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
Human Rights and Accessibility Compliance:
• Support and promote human and civil rights initiatives across the City of Worcester. • Work on issues requiring substantial knowledge of federal, state, and municipal anti-discrimination laws, including housing and disability rights. • Serve as the primary or initial point of contact for Human Rights and Accessibility complaints. • Receive, facilitate, and process ADA reasonable accommodation requests and other accessibility- or disability-related concerns. • Participate in interactive dialogue processes as assigned by the Director. • Assist in the development and implementation of department policies, complaint processes, and procedures.
Investigations and Case Management:
• Provide customer service and support to individuals involved in complaint or investigation processes, handling complex and confidential matters with empathy and professionalism. • Assist with investigations, witness interviews, evidence gathering, and referrals as necessary to complete assigned duties. • Monitor, process, and maintain detailed case records and data tracking systems. • Attend and contribute to scheduled departmental meetings, providing updates to relevant staff and administrators on case status.
Boards and Commission Support:
• Serve as staff liaison to assign boards and commissions. • Maintain board minutes and ensure compliance with the Open Meeting Law. • Develop, post, and monitor public meeting agendas and other documents in accordance with legal requirements. • Assist with commission projects such as community events and outreach, which may include evening work. • Develop topics and guest speakers for meetings and coordinate related logistics and activities.
Education, Training, and Policy Development:
• Conduct research and develop training materials related to anti-discrimination law, reasonable accommodations, and ADA compliance. • Deliver presentations to city departments and boards/commissions on relevant civil rights topics. • Collaborate with colleagues to support the growth and development of EODEI programming and trainings. • Partner with internal and external stakeholders to promote and expand the impact of human rights protections citywide.
Partnerships and Community Engagement:
• Attend community events that align with the mission and work of the Human Rights and Accessibility Office under EODEI to support recruitment and outreach efforts. • Establish and maintain strong working relationships with community-based organizations across Worcester to build trust, collaboration, and shared advocacy. • Represent the Human Rights and Accessibility Office by tabling at public events, distributing informational materials, and promoting available resources, board and commission membership and opportunities to the public. • Accompany the Chief Equity Officer to stakeholder meetings, neighborhood gatherings, and events with community leaders, as appropriate, to enhance visibility, engagement, and partnership-building.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
• Knowledge or the ability to learn about the legal and administrative requirements for investigating, preparing, and processing cases of alleged discrimination. • Knowledge, experience, and awareness of anti-discrimination laws, including M.G.L. c. 151B, the Americans with Disabilities Act, the Civil Rights Act, and Section 504 of the Rehabilitation Act, and the MA Open Meeting Law. • Ability to analyze and interpret anti-discrimination laws and regulations. • Ability to analyze information, make recommendations and provide information to the public. • Ability to assist in the development of policies and practices and adhere to City policies and procedures. • Ability to establish and maintain effective relationships with senior management, employees, board and commission members, and the public. • Personal and professional commitment to fairness for all people. • Superior analytical skills and problem-solving abilities, including a demonstrated ability to proactively assist in identifying solutions that are creative, innovative, and flexible. • Excellent communication, writing, and organizational skills. • Highly skilled at listening to the perspectives of competing interests and making clear, well-informed decisions and presentations of City and departmental policies, practices, and procedures. • Ability to multi-task within fast moving and often stressful timelines and environment. • commitment to maintaining a high level of confidentiality. • Ability to be an analytic problem solver and creative thinker and have effective interpersonal skills. • Ability to research and create presentation materials to present to diverse audiences. • Commitment to DEI/Human/Civil/Disability rights and remain positively motivated. • Knowledge and experience working in a Human/Civil rights capacity at an agency, dept./organization to support all human rights and accessibility initiatives/work. • Superior ability demonstrated by experience performing customer service with complex issues working with diverse populations. • Regular on-site attendance is required.
MINIMUM REQUIREMENTS:
• Bachelor's degree in human rights, social justice or a related field OR;
An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements
• Three (3) years of relevant experience working with and supporting urban and culturally diverse agencies, department or organization • Knowledge of DEI principles, and related laws including anti- discrimination and Disability/ADA laws • Proficiency with Microsoft Office Suite • Experience performing administrative tasks in an office environment • Experience providing customer service in an office environment • Excellent communication skills
PREFERRED QUALIFICATIONS:
• Master's degree in human Rights/Civil Rights, and Social Justice or a related field • Five (5) years of relevant experience working with and supporting urban and culturally diverse agencies, department or organization • Five (5) years of experience developing and delivering and administering programs, implementing and assessing policies • Three (3) years of experience performing administrative tasks in an office environment • Three (3) years of experience providing customer service in an office environment • Two (2) years of experience working in mediation • Certificate or specialized training in Mediation • Knowledge and experience about the MA Open Meeting Law
Special Requirements:
• Reliable means of transportation
SALARY RANGE: $69,898 - $91,542 annually, full-time, exempt with an excellent benefits package
To apply, please visit: http://www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, OCTOBER 3, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, mailto:Hiring@worcesterma.gov.
To apply, visit https://apptrkr.com/6587221.
Full Time
HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR
City of Worcester
Title HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR
Department/Division Diversity and Inclusion
Apply Start Date 09/19/2025
Apply End Date 10/22/2025
Type Full Time
Hours 40 Per Week
Wage $69,898 - $91,542 annually
Description
HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR EXECUTIVE OFFICE OF DIVERSITY, EQUITY, AND INCLUSION CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for a Human Rights and Accessibility Program Coordinator for the Executive Office of Diversity, Equity, and Inclusion (EODEI). Under the direction of the Director of Human Rights and Accessibility, the Human Rights and Accessibility Program Coordinator will assist in administering the City's Human Rights Ordinance, Accessibility Ordinance, the Americans with Disabilities Act (ADA), and Fair Housing laws to ensure compliance with all federal, state, and local laws. This in-person position plays a vital role in promoting justice, equity, inclusiveness, and accessibility by protecting the civil rights of all individuals in Worcester. The Human Rights and Accessibility Program Coordinator will serve as a liaison to the Human Rights Commission, the Accessibility Advisory Commission, and additional boards or commissions as assigned. Responsibilities include receiving, processing, and investigating complaints and reasonable accommodation requests, engaging directly with the public, facilitating ADA accommodations, and supporting public education efforts around civil rights protections. This is a highly confidential position requiring experience in investigations and strong knowledge of anti-discrimination laws. The role involves attending regular evening and off-site meetings with the public and city departments to fulfill essential job functions.
The ideal candidate will possess extensive experience in compliance at the local, state, or federal level, with a focus on social justice, civil rights, investigative work, and/or program coordination.
The City of Worcester is deeply committed to advancing diversity, equity, and inclusion in all aspects of our work. Over the past two years, we have significantly expanded the Executive Office of Diversity, Equity, and Inclusion, demonstrating both our dedication and investment in building a more inclusive and equitable community. This growth reflects our ongoing support for systemic change and our belief that a strong, well-resourced DEI team is essential to achieving meaningful progress across City departments and services.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
Human Rights and Accessibility Compliance:
• Support and promote human and civil rights initiatives across the City of Worcester. • Work on issues requiring substantial knowledge of federal, state, and municipal anti-discrimination laws, including housing and disability rights. • Serve as the primary or initial point of contact for Human Rights and Accessibility complaints. • Receive, facilitate, and process ADA reasonable accommodation requests and other accessibility- or disability-related concerns. • Participate in interactive dialogue processes as assigned by the Director. • Assist in the development and implementation of department policies, complaint processes, and procedures.
Investigations and Case Management:
• Provide customer service and support to individuals involved in complaint or investigation processes, handling complex and confidential matters with empathy and professionalism. • Assist with investigations, witness interviews, evidence gathering, and referrals as necessary to complete assigned duties. • Monitor, process, and maintain detailed case records and data tracking systems. • Attend and contribute to scheduled departmental meetings, providing updates to relevant staff and administrators on case status.
Boards and Commission Support:
• Serve as staff liaison to assign boards and commissions. • Maintain board minutes and ensure compliance with the Open Meeting Law. • Develop, post, and monitor public meeting agendas and other documents in accordance with legal requirements. • Assist with commission projects such as community events and outreach, which may include evening work. • Develop topics and guest speakers for meetings and coordinate related logistics and activities.
Education, Training, and Policy Development:
• Conduct research and develop training materials related to anti-discrimination law, reasonable accommodations, and ADA compliance. • Deliver presentations to city departments and boards/commissions on relevant civil rights topics. • Collaborate with colleagues to support the growth and development of EODEI programming and trainings. • Partner with internal and external stakeholders to promote and expand the impact of human rights protections citywide.
Partnerships and Community Engagement:
• Attend community events that align with the mission and work of the Human Rights and Accessibility Office under EODEI to support recruitment and outreach efforts. • Establish and maintain strong working relationships with community-based organizations across Worcester to build trust, collaboration, and shared advocacy. • Represent the Human Rights and Accessibility Office by tabling at public events, distributing informational materials, and promoting available resources, board and commission membership and opportunities to the public. • Accompany the Chief Equity Officer to stakeholder meetings, neighborhood gatherings, and events with community leaders, as appropriate, to enhance visibility, engagement, and partnership-building.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
• Knowledge or the ability to learn about the legal and administrative requirements for investigating, preparing, and processing cases of alleged discrimination. • Knowledge, experience, and awareness of anti-discrimination laws, including M.G.L. c. 151B, the Americans with Disabilities Act, the Civil Rights Act, and Section 504 of the Rehabilitation Act, and the MA Open Meeting Law. • Ability to analyze and interpret anti-discrimination laws and regulations. • Ability to analyze information, make recommendations and provide information to the public. • Ability to assist in the development of policies and practices and adhere to City policies and procedures. • Ability to establish and maintain effective relationships with senior management, employees, board and commission members, and the public. • Personal and professional commitment to fairness for all people. • Superior analytical skills and problem-solving abilities, including a demonstrated ability to proactively assist in identifying solutions that are creative, innovative, and flexible. • Excellent communication, writing, and organizational skills. • Highly skilled at listening to the perspectives of competing interests and making clear, well-informed decisions and presentations of City and departmental policies, practices, and procedures. • Ability to multi-task within fast moving and often stressful timelines and environment. • commitment to maintaining a high level of confidentiality. • Ability to be an analytic problem solver and creative thinker and have effective interpersonal skills. • Ability to research and create presentation materials to present to diverse audiences. • Commitment to DEI/Human/Civil/Disability rights and remain positively motivated. • Knowledge and experience working in a Human/Civil rights capacity at an agency, dept./organization to support all human rights and accessibility initiatives/work. • Superior ability demonstrated by experience performing customer service with complex issues working with diverse populations. • Regular on-site attendance is required.
MINIMUM REQUIREMENTS:
• Bachelor's degree in human rights, social justice or a related field OR;
An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements
• Three (3) years of relevant experience working with and supporting urban and culturally diverse agencies, department or organization • Knowledge of DEI principles, and related laws including anti- discrimination and Disability/ADA laws • Proficiency with Microsoft Office Suite • Experience performing administrative tasks in an office environment • Experience providing customer service in an office environment • Excellent communication skills
PREFERRED QUALIFICATIONS:
• Master's degree in human Rights/Civil Rights, and Social Justice or a related field • Five (5) years of relevant experience working with and supporting urban and culturally diverse agencies, department or organization • Five (5) years of experience developing and delivering and administering programs, implementing and assessing policies • Three (3) years of experience performing administrative tasks in an office environment • Three (3) years of experience providing customer service in an office environment • Two (2) years of experience working in mediation • Certificate or specialized training in Mediation • Knowledge and experience about the MA Open Meeting Law
Special Requirements:
• Reliable means of transportation
SALARY RANGE: $69,898 - $91,542 annually, full-time, exempt with an excellent benefits package
To apply, please visit: http://www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, OCTOBER 3, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, mailto:Hiring@worcesterma.gov.
To apply, visit https://apptrkr.com/6587221.
Alachua County Board of County Commissioners
Gainesville, FL
Minimum Qualifications Graduation from high school, vocational school, or equivalent and two years of experience in carpentry and/or painting, electrical, plumbing, HVAC systems or any equivalent combination of related training and experience. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Successful completion of a pre-employment drug screen & physical examination and successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is skilled work in one or more building/facility maintenance areas, including HVAC systems, electrical, carpentry, plumbing, and painting, in the Facilities Management Department and/or the Sports and Events Center for Tourism and Economic Development. An employee assigned to this classification is responsible for installing, repairing, and maintaining furniture and fixtures, equipment, building systems, including HVAC, electrical, and plumbing; performing carpentry work and interior and exterior painting. Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained. Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with the County's core values. Performs general maintenance/carpentry work in the construction, alteration and maintenance of buildings, floors, roofs, stairways, partitions, doors, windows, fixtures and furniture. Estimates time and materials for assigned projects and keeps records of cost involved. Provides limited supervision and instruction to semi-skilled and unskilled helpers. Performs services, maintenance and minor repairs on HVAC units/systems and energy management systems. Completes work orders as assigned, including accurate and timely entries into the department’s work order management system. Conducts preventative maintenance/safety inspections and repairs. Cleans and prepares exterior and interior surfaces for painting; prepares materials and erects scaffolds. Paints buildings, walls, furniture, fixtures, and equipment, as assigned, including the use of specialized equipment such as mechanical lifts and scaffolding. Maintains and repairs power tools and equipment, as assigned. Installs, maintains, and replaces electrical wiring, switches, lighting, and outlets; performs general maintenance work on buildings and grounds. Performs preventive maintenance on all equipment not under contract with the carrier. Performs all minor plumbing repairs and notifies supervisor when contractor assistance is needed. Replaces and repairs lighting systems and notifies supervisor when contractor assistance is needed. Checks all equipment under contract for proper operation. Compiles safety logs, maintenance records, and accident reports as necessary. Repairs or replaces windows, window systems, door systems, and related hardware, as needed. Drives a County and/or personal vehicle to perform required duties. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. Facilities Management: Participates in a 24/7 on-call rotation. Tourism & Economic Development: Acts as on-site County Representative at the Alachua County Sports and Events Center, overseeing the building and activities of the public, renters, and service providers. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of methods, materials, tools, and practices for one or more of the following areas: air conditioning/heating systems, carpentry, electrical, and painting. Knowledge of occupational hazards and safety precautions related to electrical and HVAC systems, plumbing, carpentry, and general maintenance. Skill in the use of tools, materials, and equipment used in general maintenance. Ability to work with mobile devices and Computerized Maintenance Management System (CMMS) platforms for work order scheduling, documentation, and preventive maintenance management. Ability to work from sketches, plans, blueprints, and schematics. Ability to understand and follow oral and written instructions. Ability to communicate effectively, both orally and in writing. Ability to make estimates of time and materials and prepare records of same. Ability to establish and maintain effective relationships with co-workers and the public. Ability to perform duties under adverse conditions. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; talk or hear; use hands to finger, handle or feel, and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit, climb, or balance. The employee must regularly lift and/or move up to 25 pounds; frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts. The employee is frequently exposed to wet, humid conditions (non-weather); work in high, precarious places; outdoor weather conditions; extreme heat (non-weather), and risk of electrical shock. The employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals; extreme cold (non-weather); work with explosives, and vibration. The noise level in the work environment is usually loud. May work weekends and/or nights in support of mission objectives. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of Firefighters Pay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications Graduation from high school, vocational school, or equivalent and two years of experience in carpentry and/or painting, electrical, plumbing, HVAC systems or any equivalent combination of related training and experience. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Successful completion of a pre-employment drug screen & physical examination and successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is skilled work in one or more building/facility maintenance areas, including HVAC systems, electrical, carpentry, plumbing, and painting, in the Facilities Management Department and/or the Sports and Events Center for Tourism and Economic Development. An employee assigned to this classification is responsible for installing, repairing, and maintaining furniture and fixtures, equipment, building systems, including HVAC, electrical, and plumbing; performing carpentry work and interior and exterior painting. Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained. Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with the County's core values. Performs general maintenance/carpentry work in the construction, alteration and maintenance of buildings, floors, roofs, stairways, partitions, doors, windows, fixtures and furniture. Estimates time and materials for assigned projects and keeps records of cost involved. Provides limited supervision and instruction to semi-skilled and unskilled helpers. Performs services, maintenance and minor repairs on HVAC units/systems and energy management systems. Completes work orders as assigned, including accurate and timely entries into the department’s work order management system. Conducts preventative maintenance/safety inspections and repairs. Cleans and prepares exterior and interior surfaces for painting; prepares materials and erects scaffolds. Paints buildings, walls, furniture, fixtures, and equipment, as assigned, including the use of specialized equipment such as mechanical lifts and scaffolding. Maintains and repairs power tools and equipment, as assigned. Installs, maintains, and replaces electrical wiring, switches, lighting, and outlets; performs general maintenance work on buildings and grounds. Performs preventive maintenance on all equipment not under contract with the carrier. Performs all minor plumbing repairs and notifies supervisor when contractor assistance is needed. Replaces and repairs lighting systems and notifies supervisor when contractor assistance is needed. Checks all equipment under contract for proper operation. Compiles safety logs, maintenance records, and accident reports as necessary. Repairs or replaces windows, window systems, door systems, and related hardware, as needed. Drives a County and/or personal vehicle to perform required duties. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. Facilities Management: Participates in a 24/7 on-call rotation. Tourism & Economic Development: Acts as on-site County Representative at the Alachua County Sports and Events Center, overseeing the building and activities of the public, renters, and service providers. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of methods, materials, tools, and practices for one or more of the following areas: air conditioning/heating systems, carpentry, electrical, and painting. Knowledge of occupational hazards and safety precautions related to electrical and HVAC systems, plumbing, carpentry, and general maintenance. Skill in the use of tools, materials, and equipment used in general maintenance. Ability to work with mobile devices and Computerized Maintenance Management System (CMMS) platforms for work order scheduling, documentation, and preventive maintenance management. Ability to work from sketches, plans, blueprints, and schematics. Ability to understand and follow oral and written instructions. Ability to communicate effectively, both orally and in writing. Ability to make estimates of time and materials and prepare records of same. Ability to establish and maintain effective relationships with co-workers and the public. Ability to perform duties under adverse conditions. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; talk or hear; use hands to finger, handle or feel, and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit, climb, or balance. The employee must regularly lift and/or move up to 25 pounds; frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts. The employee is frequently exposed to wet, humid conditions (non-weather); work in high, precarious places; outdoor weather conditions; extreme heat (non-weather), and risk of electrical shock. The employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals; extreme cold (non-weather); work with explosives, and vibration. The noise level in the work environment is usually loud. May work weekends and/or nights in support of mission objectives. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of Firefighters Pay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
The John F. Kennedy Center for Performing Arts
Washington, DC 20566, USA
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 13 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $45,000 - $53,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Development Office at the Kennedy Center is a vibrant, dynamic, and creative group of over 50 professionals responsible for finding new, creative, sustainable, and efficient ways to meet or exceed the institution’s over $70M annual contributed income goal. These funds support the organization’s extraordinary programming—world class performances on our many stages at the Kennedy Center in Washington, D.C.; local, regional, and national education programs reaching students, teachers, families, and budding artists; and community-driven social impact programming that upholds the legacy of President Kennedy in our role as his presidential memorial. The Special Events team directs and manages all development events, including fundraising and benefit-fulfillment events for the Kennedy Center, National Symphony Orchestra, and the Washington National Opera. Manage all facets of guest management processes and assist with donor communications for signature events. The Special Events Coordinator must have exceptional customer service abilities and feel confident under significant pressure. The Special Events Coordinator should exhibit exemplary leadership skills, as they will train Special Events Interns, Assistants, and Development Staff in various tasks. They must exercise discretion in order to prioritize assignments, as many projects are time sensitive, involving concurrent deadlines, and have a direct impact on the donor base of the Kennedy Center. Key Responsibilities Signature Events - Guest Management Oversee all administrative aspects of the event management system (Elevated Events) including guest attendance tracking, invitation list management, and seating/ticket inventory. Collaborate with Box Office and Performance Seating leads to ensure accurate records and seamless ticketing for all signature events. Lead on-site registration and check-in for major events, ensuring smooth guest experiences and real-time problem solving under pressure. Serve as primary liaison with Government Relations, Programming, and PR to ensure guest information is tracked accurately and all departments are equipped with necessary pre-arrival communications. Train Special Events assistants/interns on guest management protocols, including registration, invitation mailings, and tax acknowledgements. Complete all post-event documentation of comp and paid guest activity for Finance closeout. Communications Manage the Special Events inbox, providing prompt, polished responses to donors and VIP guests. Partner with Development Systems and IT to optimize processes for data collection and tracking in Tessitura CRM. Draft compelling event communications (invitations, website copy, emails, program notes) Create and manage event communication calendars, ensuring all deadlines are met and materials are distributed with precision. Send and manage event-related communications (solicitations, invitations, reminders, confirmations, and acknowledgements) through WordFly, ensuring accuracy, brand consistency, and timely delivery. Coordinate donor tax receipts and ensure compliance with finance standards. Maintain and refine all event templates, including letters, receipts, and confirmations. Benefit Event Management Solely plan and execute small-scale benefit events (under 100 guests) from concept to completion. Develop design concepts, menus, and guest experiences that reflect creativity and current industry trends. Manage vendor relationships and oversee event logistics including load-in/out, deliveries, set-up, and execution. Ensure flawless guest experience with professional, polished, white-glove service standards. Budgeting & Finance Track, reconcile, and process all event expenses and invoicing. Ensure budgets remain accurate, transparent, and within established guidelines. Teamwork & Institutional Engagement Collaborate with colleagues across Development, Programming, Government Relations, and Communications to deliver unified, seamless events. Support and contribute to a culture of creativity, positivity, and professionalism. Be flexible and responsive to last-minute changes, demonstrating a solutions-oriented mindset at all times. Respond promptly and professionally to all leadership and staff needs. Other duties as assigned. Key Qualifications At least 2–3 years of hands-on experience in events, hospitality, or related fields, with demonstrated ability to deliver high-touch, white-glove service. Ability to work under serious, real-time pressure without sacrificing quality. Comfort with shifting timelines, last-minute changes, and evolving event plans. Strong organizational skills, detail-oriented execution, and follow-through. Exceptional communication skills—both written and verbal. Positive, professional, and unflappable attitude in high-stakes situations. Technical Skills: Proficiency in event systems (Tessitura, Elevated Events preferred), Mailing systems (WordFly, Mail Chimp) MS Office Suite, and familiarity with CRM or database management. Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. Candidate must be willing to work onsite.
Full-time
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As America's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across the United States and around the world, connecting the greatest living artists with audiences of every stripe, no matter their background. We welcome all Americans and creators and visitors from across the globe to discover, experience, learn about, be inspired by, and engage with the arts. Why Join Us We offer a total rewards package to all full-time employees to include: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 13 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Pay Details The Kennedy Center strives to design equitable compensation programs. The projected salary range for this position is $45,000 - $53,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation for this role at the time of posting. This range may be modified in the future. Base pay within the range is ultimately determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Job Description The Development Office at the Kennedy Center is a vibrant, dynamic, and creative group of over 50 professionals responsible for finding new, creative, sustainable, and efficient ways to meet or exceed the institution’s over $70M annual contributed income goal. These funds support the organization’s extraordinary programming—world class performances on our many stages at the Kennedy Center in Washington, D.C.; local, regional, and national education programs reaching students, teachers, families, and budding artists; and community-driven social impact programming that upholds the legacy of President Kennedy in our role as his presidential memorial. The Special Events team directs and manages all development events, including fundraising and benefit-fulfillment events for the Kennedy Center, National Symphony Orchestra, and the Washington National Opera. Manage all facets of guest management processes and assist with donor communications for signature events. The Special Events Coordinator must have exceptional customer service abilities and feel confident under significant pressure. The Special Events Coordinator should exhibit exemplary leadership skills, as they will train Special Events Interns, Assistants, and Development Staff in various tasks. They must exercise discretion in order to prioritize assignments, as many projects are time sensitive, involving concurrent deadlines, and have a direct impact on the donor base of the Kennedy Center. Key Responsibilities Signature Events - Guest Management Oversee all administrative aspects of the event management system (Elevated Events) including guest attendance tracking, invitation list management, and seating/ticket inventory. Collaborate with Box Office and Performance Seating leads to ensure accurate records and seamless ticketing for all signature events. Lead on-site registration and check-in for major events, ensuring smooth guest experiences and real-time problem solving under pressure. Serve as primary liaison with Government Relations, Programming, and PR to ensure guest information is tracked accurately and all departments are equipped with necessary pre-arrival communications. Train Special Events assistants/interns on guest management protocols, including registration, invitation mailings, and tax acknowledgements. Complete all post-event documentation of comp and paid guest activity for Finance closeout. Communications Manage the Special Events inbox, providing prompt, polished responses to donors and VIP guests. Partner with Development Systems and IT to optimize processes for data collection and tracking in Tessitura CRM. Draft compelling event communications (invitations, website copy, emails, program notes) Create and manage event communication calendars, ensuring all deadlines are met and materials are distributed with precision. Send and manage event-related communications (solicitations, invitations, reminders, confirmations, and acknowledgements) through WordFly, ensuring accuracy, brand consistency, and timely delivery. Coordinate donor tax receipts and ensure compliance with finance standards. Maintain and refine all event templates, including letters, receipts, and confirmations. Benefit Event Management Solely plan and execute small-scale benefit events (under 100 guests) from concept to completion. Develop design concepts, menus, and guest experiences that reflect creativity and current industry trends. Manage vendor relationships and oversee event logistics including load-in/out, deliveries, set-up, and execution. Ensure flawless guest experience with professional, polished, white-glove service standards. Budgeting & Finance Track, reconcile, and process all event expenses and invoicing. Ensure budgets remain accurate, transparent, and within established guidelines. Teamwork & Institutional Engagement Collaborate with colleagues across Development, Programming, Government Relations, and Communications to deliver unified, seamless events. Support and contribute to a culture of creativity, positivity, and professionalism. Be flexible and responsive to last-minute changes, demonstrating a solutions-oriented mindset at all times. Respond promptly and professionally to all leadership and staff needs. Other duties as assigned. Key Qualifications At least 2–3 years of hands-on experience in events, hospitality, or related fields, with demonstrated ability to deliver high-touch, white-glove service. Ability to work under serious, real-time pressure without sacrificing quality. Comfort with shifting timelines, last-minute changes, and evolving event plans. Strong organizational skills, detail-oriented execution, and follow-through. Exceptional communication skills—both written and verbal. Positive, professional, and unflappable attitude in high-stakes situations. Technical Skills: Proficiency in event systems (Tessitura, Elevated Events preferred), Mailing systems (WordFly, Mail Chimp) MS Office Suite, and familiarity with CRM or database management. Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. Candidate must be willing to work onsite.
