Minimum Qualifications Associate degree and one year of crisis intervention experience; or any equivalent combination of related training and experience.  Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment.  If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Successful completion of all applicable background checks pre-hire and ongoing are required. This is a grant  funded  position. There is no guarantee of permanent employment. Position Summary This is responsible para-professional work providing crisis intervention services to maintain a continuous community suicide prevention and crisis intervention program in the Alachua County Community Support Services Department.  An employee assigned to this classification provides crisis intervention services, comprehensive information, and resource referrals via telephone and in person; performs safety and reassurance checks and offers specialized follow up care to persons in need of short-term crisis care coordination; and assists with guidance of volunteers.  Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports and observation of the results obtained. Examples of Duties ESSENTIAL JOB FUNCTIONS  This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work.  Exudes a positive customer service focus.  Advocates building organizational culture through aligning decisions with the County's core values.    Works with staff and volunteers to continually reassess the Center’s programs, policies, operations, and curricula to move us toward ever better access.  Fosters a collegial community that builds on the strengths of its volunteers and staff.  Provides crisis intervention services on the crisis telephone line and in person.  Consults with staff concerning services to clients and volunteers and coordinates and assists with the implementation of program policies and procedures.  Develops and maintains effective liaison with assisting community mental health and other agencies.  Observes activities of volunteers to provide feedback on performance.  Confers with volunteers to resolve grievances and promote cooperation and interest.  Participates in programs of public recognition for volunteer workers.  Assists with guiding volunteer counselors with clients and procedures.  Coordinates the collection, processing and reporting of program activity data.  Keeps records and maintains client files.  Utilizes resource referral database to provide information and referral assistance to callers seeking mental health and other services.  Provides follow-up contacts to high-risk callers reporting suicidal and/or homicidal thoughts and behaviors.  Assists in planning and implementation of training activities for volunteer counselors.  Drives a County and/or personal vehicle regularly to respond to crisis calls 24 hours a day/ 7 days a week; drives to offsite locations to conduct training and/or participate in outreach events.  Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency.  NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.  KNOWLEDGE, SKILLS AND ABILITIES  Considerable knowledge of current techniques, principles, and practices of crisis intervention and suicide counseling.  Knowledge of laws, rules, and regulations relating to operations of a community crisis intervention center.  Knowledge of community counseling and intervention resources available to the center.  Knowledge of primary models and techniques for treatment of individuals for the purposes of crisis prevention and intervention including assessment, counseling, and safety planning.  Ability to effectively train and guide volunteers.  Ability to work with and support suicidal/distraught clients.  Ability to function in a team setting.  Ability to establish and maintain good working relationships with assisting agencies, other County departments, and employees and the general public.  Ability to respond calmly, quickly, and effectively in crisis situations.  Ability to communicate effectively both orally and in writing.  PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close and distance vision.  WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.  The Crisis Center operates 24 hours a day, 365 days a year and employees in this position will be required to work various hours and days of the week. Supplemental Information Desired completion of Alachua County Crisis Center Volunteer Training or similar crisis specific training and experience. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BoCC-Contributed Benefits Medical/Health Insurance   Employee Life Insurance   Florida Retirement System   Employee Assistance Program Optional Benefits Dental Insurance   Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program   NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits.  FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement.  A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows:  New Years Day   Martin Luther King Day   Memorial Day   Juneteenth Independence Day   Labor Day   Veterans' Day   Thanksgiving Day   Friday following Thanksgiving   Christmas Eve (IAFF*)   Christmas Day   Additional Christmas Holiday (All non-IAFF employees)   2 Floating Holidays  (All non- IAFF employees) *IAFF – International Association of Firefighters Pay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3   *Accruals slightly different for IAFF employee.

Minimum Qualifications Master’s degree in library science from a library school program accredited by the American Library Association or a master's degree in public administration, an M.B.A., or closely related field and four years supervisory experience.  Must possess a valid State of Florida Driver's license and be insurable by the District's insurance carrier.  Must provide own means of transportation.  Successful completion of a drug screen and criminal history background investigation is required prior to employment. Evening and weekend work hours may be required. Position Summary This is highly responsible professional administrative work directing a major section of the Public Services Division of the Alachua County Library District. An employee in this classification is responsible for all activities, operations and functions of their assigned area, including the supervision of staff, implementation of modern library techniques and technologies, establishment of procedures, recommendation of policies, and development of short and long range plans and budgets for their assigned area, as well as assisting with District-wide planning. Work is performed independently under the direction of the Public Services Division Director and is reviewed through conferences, reports and observation of results obtained. Examples of Duties Coordinates the work of a major section of the Public Services Division, including but not limited to: reference and information services, readers’ advisory, programming, circulation, outreach and community liaison, services to youth, services to adults, marketing and promotion. May have responsibility for District-wide coordination of specific services at the direction of the Public Services Division Director. Directly supervises Headquarters Departments and/or Branches as assigned and coordinates the activities of subordinate supervisors, branch managers, and other employees including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting departmental training and orientation. Keeps abreast of new developments in the field, including those of a technological nature. Analyzes needs, and recommends and implements appropriate measures for improving service; disseminates such information to Section, Public Services Division and other library staff. Plans, organizes, and coordinates District-wide training related to library services. Provides assistance and guidance to professional and paraprofessional staff in areas of expertise. Develops Section budget, monitors and controls budget expenditures. Plans and organizes services. Recommends policies to the Public Services Division Director and implements procedures for the Section. Assists in establishing standards for collections and services and devises control procedures to assure the attainment of standards. Works with other Section Administrators, Division Directors, and Library Administration to provide a coordinated program of library services in compliance with the Long Range Plan and Service Level Guidelines. Coordinates District-wide projects and studies at the direction of the Public Services Division Director; develops, implements, analyzes and reports statistical measures of library service. Recommends changes in Long Range Service Plans to the Public Services Division Director; assists in developing District-wide plans at the direction of the Public Services Division Director. Provides Board of Trustees and Governing Board with information as requested by the Public Services Division Director. Provides the public with information by utilizing library resources, and through public presentations on library services; resolves complaints. Recommends selection of library materials. Attends conferences and participates in related professional organizations. Drives a District vehicle to perform duties as required at various Alachua County Library branches. Performs related and other duties as assigned. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Comprehensive knowledge of goals, principles, practices, systems and techniques of professional public library work. Comprehensive knowledge of management and supervisory techniques, the ability to apply them to create effective and efficient service, the ability to supervise and organize the work of staff, enforce disciplinary procedures, coach and counsel staff and effectively appraise employee’s performance. Thorough knowledge of a variety of subject matters and related books and literature. Thorough knowledge of the principles of book selection. Thorough knowledge of reader interests, authors and available books and materials. Considerable knowledge of materials available within the District's agencies and other area libraries. Considerable knowledge of computerized library systems. Considerable knowledge of publisher and dealer practices and methods. Ability to analyze library problems and make sound improvement recommendations. Ability to effectively plan for and manage a library service within an independent taxing district. Ability to safely operate a District vehicle. Ability to communicate effectively both verbally and in writing. Ability to establish and maintain effective working relationships with library staff and the public. Ability to maintain complex records, perform research and in-depth analyses, and prepare reports. Ability to contribute to the overall growth and development of the Library District. Understand how and why Library policies and procedures were developed. Ensure patron compliance of all policies and procedures through effective communication and enforcement. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to reach and be mobile. The employee must occasionally lift and/or move up to 25 pounds in the handling of books. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus associated with the constant use of printed matter and computer monitors. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. • FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee.For other benefits such as life insurance and health insurance click here. • HOLIDAYS Holidays are as follows:   New Years Day   Martin Luther King Day   Memorial Day   Juneteenth Independence Day   Labor Day   Veterans' Day   Thanksgiving Day   Friday following Thanksgiving   Christmas Day   Additional Christmas Holiday   3 Floating Holidays    Pay periods are every two (2) weeks beginning at 12:01 a.m. Saturday through 12:00 midnight Friday. Payday is the second Friday following the end of a pay period.

Minimum Qualifications Bachelor's degree in business administration, social work, counseling, or behavioral Science; or any equivalent combination of related training and experience. Applicants must meet all requirements of Florida Statute 292.11. ( http//www.leg.state.fl.us )    w hich states A county or city veteran service officer must be a veteran who served as a member of the Armed Forces of the United States during a period of war, as defined in Title 38, U.S.C.; who served at least 18 months' active duty in the Armed Forces; and who was separated from such service under honorable conditions, or the surviving spouse of any such veteran. Any honorably discharged wartime veteran who was so discharged for service-connected or aggravated medical reasons before serving 18 months of active duty; who completed a tour of duty other than active duty for training, regardless of the length of the tour; or who satisfied his or her military obligation in a manner other than active duty for training or reserve duty shall be eligible for employment as a county or city veteran service officer. Every county or city veteran service officer, in order to be eligible for employment as a county or city veteran service officer, shall have a 2-year degree from an accredited university, college, or community college or a high school degree or equivalency diploma and 4 years of administrative experience.    You must be a Veteran with a DD214 which is required for verification or a letter from a Commanding Officer with dates of service and character of service.  You must be a Veteran with a DD214 which is required for verification or a letter from a Commanding Officer with dates of service and character of service.   Required training must be successfully completed within 12 months of employment.  Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment.   If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position.  Successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is responsible professional counseling work in the County's Veteran Services Office. An employee assigned to this classification is responsible for advising and assisting veterans and dependents, and other stakeholders in matters pertaining to their rights and benefits under various federal and state statutes and representing veterans before various officials. Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports and observation of the results obtained. Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification.  Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus.  Advocates building organizational culture through aligning decisions with the County's core values.  Works effectively with clients which may include those who are terminally ill, dependents of those who are terminally ill, mentally ill including Post Traumatic Stress Disorder, other mental health conditions, physically disabled, victims of military sexual trauma or other sensitive areas. Interviews and assists veterans and/or dependents to determine type of eligibility for veterans' benefits which include but are not limited to: Service-Connected Disability Claims, Non- Service Connected Pension Claims, Dependency and Indemnity Compensation, Burial and Memorial Benefits, Debt Waivers, Appeals, Medical Care, Educational Benefits, Life Insurance, Home Loan Guaranty, and Correction of Military Records.  Represents Veteran/clients with claims to Department of Veterans Affairs as the Claimant's Representative. Assists veterans/clients in locating, researching, securing, and developing necessary paperwork and supporting documentation for filing of fully developed and traditional VA claims and prepares forms for the adjudication process.   Documents all contacts with and services provided on behalf of Veterans assigned to caseload. Maintains confidential records in accordance with all requirements of the data privacy laws and HIPAA. Acts as an advocate for veterans, their dependents, and other stakeholders. Maintains contact with local and State Service Officials to ensure that all claims filed with the Veterans' Administration are properly adjudicated. Communicates via telephone, email and face-to-face concerning  all  VA  benefits  for  veterans  and/or dependents. Consults with the Veterans' Services Director in reviewing correspondence regarding claims to ensure that veterans obtain proper evaluation of their disabilities or basic entitlements to VA benefits. Researches military and veteran service records to build effective VA claims linking injuries, diseases, exposures, secondary illnesses and injuries etc. to active duty service and compiles evidence including military service records, military medical records, VA medical records, presumptive illnesses and sicknesses using Veterans Laws, Rules and Regulations.   Prepares appeals of cases to be sent to the Board of Veterans' Appeals in Washington, DC; Prepares appeals for discharge review by the military Armed Forces Review Board. Refers and coordinates assistance to veterans in need of medical and/or behavioral car and services to the Veterans' Administration Medical Center or community-based resources. Visits homebound, nursing home and hospitalized veterans to assist with claims. Drives a County and/or personal vehicle regularly to perform duties. Continuously reviews local, federal and state laws, rules and regulations on VA benefits and appeals processing. Assists and supports Veteran related community events as scheduled and approved by the Veteran Services Director. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS, AND ABILITIES Considerable knowledge of the laws, rules and regulations governing veterans' benefits under federal and state statutes. Considerable knowledge of current principles, practices, and techniques for counseling a variety of clients. Knowledge of various community agencies/services available to aid clients. Ability to use judgement, strategy, troubleshoot and expedite claims when necessary.   Ability to problem solve complex cases arbitrarily utilizing comprehensive knowledge of all pertinent rules, regulations, and statutes. Ability to exercise good judgment in assisting in the solution of veterans' problems. Ability to establish effective long-term working relationships with veterans, veterans' agencies, civic groups, other County employees and the general public. Ability to communicate effectively, both orally and in writing, and to prepare clear and concise written reports. Ability to interpret various local, federal, and state statutes dealing with Veterans' affairs. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to reach and to be mobile. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BoCC-Contributed Benefits Medical/Health Insurance   Employee Life Insurance   Florida Retirement System   Employee Assistance Program Optional Benefits Dental Insurance   Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits.  FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement.  A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows:  New Years Day   Martin Luther King Day   Memorial Day   Juneteenth Independence Day   Labor Day   Veterans' Day   Thanksgiving Day   Friday following Thanksgiving   Christmas Eve (IAFF*)   Christmas Day   Additional Christmas Holiday (All non-IAFF employees)   2 Floating Holidays  (All non- IAFF employees) *IAFF – International Association of Firefighters Pay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3   *Accruals slightly different for IAFF employee.

HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR City of Worcester Title HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR Department/Division Diversity and Inclusion Apply Start Date 07/18/2025 Apply End Date 8/20/2025 Type Full Time Hours 40 Per Week Wage $69,898 - $91,542 annually Description HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR EXECUTIVE OFFICE OF DIVERSITY AND INCLUSION CITY OF WORCESTER The City of Worcester is seeking qualified applicants for a Human Rights and Accessibility Program Coordinator for the Executive Office of Diversity, Equity, and Inclusion (EODEI). Under the direction of the Director of Human Rights and Accessibility, the Human Rights and Accessibility Program Coordinator will assist in administering the City's Human Rights Ordinance, Accessibility Ordinance, the Americans with Disabilities Act (ADA), and Fair Housing laws to ensure compliance with all federal, state, and local laws. This in-person position plays a vital role in promoting justice, equity, inclusiveness, and accessibility by protecting the civil rights of all individuals in Worcester. The Human Rights and Accessibility Program Coordinator will serve as a liaison to the Human Rights Commission, the Accessibility Advisory Commission, and additional boards or commissions as assigned. Responsibilities include receiving, processing, and investigating complaints and reasonable accommodation requests, engaging directly with the public, facilitating ADA accommodations, and supporting public education efforts around civil rights protections. This is a highly confidential position requiring experience in investigations and strong knowledge of anti-discrimination laws. The role involves attending regular evening and off-site meetings with the public and city departments to fulfill essential job functions. Bilingual applicants are encouraged to apply. ESSENTIAL ELEMENTS: Civil and Human Rights Compliance: • Support and promote human and civil rights initiatives across the City of Worcester. • Work on issues requiring substantial knowledge of federal, state, and municipal anti-discrimination laws, including housing and disability rights. • Serve as the primary or initial point of contact for Human Rights and Accessibility complaints. • Receive, facilitate, and process ADA reasonable accommodation requests and other accessibility- or disability-related concerns. • Participate in interactive dialogue processes as assigned by the Director. • Assist in the development and implementation of department policies, complaint processes, and procedures. Investigations and Case Management: • Provide customer service and support to individuals involved in complaint or investigation processes, handling complex and confidential matters with empathy and professionalism. • Assist with investigations, witness interviews, evidence gathering, and referrals as necessary to complete assigned duties. • Monitor, process, and maintain detailed case records and data tracking systems. • Attend and contribute to scheduled departmental meetings, providing updates to relevant staff and administrators on case status. Boards and Commission Support: • Serve as staff liaison to assigned boards and commissions, including the Human Rights Commission and Accessibility Advisory Commission. • Maintain board minutes and ensure compliance with the Open Meeting Law. • Develop, post, and monitor public meeting agendas and other documents in accordance with legal requirements. • Assist with commission projects such as community events and outreach, which may include evening work. • Develop topics and guest speakers for meetings and coordinate related logistics and activities. Education, Training, and Policy Development: • Conduct research and develop training materials related to anti-discrimination law, reasonable accommodations, and ADA compliance. • Deliver presentations to city departments and boards/commissions on relevant civil rights topics. • Collaborate with colleagues to support the growth and development of EODEI programming and trainings. • Partner with internal and external stakeholders to promote and expand the impact of human rights protections citywide. Partnerships and Community Engagement: • Attend community events that align with the mission and work of the Human Rights and Accessibility Office and the Boards and Commissions under EODEI to support recruitment and outreach efforts. • Establish and maintain strong working relationships with community-based organizations across Worcester to build trust, collaboration, and shared advocacy. • Represent the Human Rights and Accessibility Office by tabling at public events, distributing informational materials, and promoting available resources, board and commission membership and opportunities to the public. • Accompany the Chief Equity Officer to stakeholder meetings, neighborhood gatherings, and events with community leaders, as appropriate, to enhance visibility, engagement, and partnership-building. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: • Knowledge or the ability to learn about the legal and administrative requirements for investigating, preparing, and processing cases of alleged discrimination. • Knowledge, experience, and awareness of anti-discrimination laws, including M.G.L. c. 151B, the Americans with Disabilities Act, the Civil Rights Act, and Section 504 of the Rehabilitation Act, and the MA Open Meeting Law • Ability to analyze and interpret anti-discrimination laws and regulations. • Ability to analyze information, make recommendations and provide information to the public. • Ability to assist in the development of policies and practices and adhere to City policies and procedures. • Ability to establish and maintain effective relationships with senior management, employees, board and commission members, and the public. • Personal and professional commitment to fairness for all people • Superior analytical skills and problem-solving abilities, including a demonstrated ability to proactively assist in identifying solutions that are creative, innovative, and flexible. • Excellent communication, writing, and organizational skills. • Highly skilled at listening to the perspectives of competing interests and making clear, well-informed decisions and presentations of City and departmental policies, practices, and procedures. • Ability to multi-task within fast moving and often stressful timelines and environment. • commitment to maintaining a high level of confidentiality. • Ability to be an analytic problem solver and creative thinker and have effective interpersonal skills. • Ability to research and create presentation materials to present to diverse audiences. • Commitment to DEI/Human/Civil/Disability rights and remain positively motivated. • Knowledge and experience working in a Human/Civil rights capacity at an agency, dept./organization to support all human rights and accessibility initiatives/work. • Superior ability demonstrated by experience performing customer service with complex issues working with diverse populations. • Regular on-site attendance is required. MINIMUM REQUIREMENTS: • Bachelor's degree in human rights, social justice or a related field OR; • An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements • Three (3) years of relevant experience working with and supporting urban and culturally diverse agencies, • department or organization • Knowledge of DEI principles, and related laws including anti- discrimination and Disability/ADA laws • Proficiency with Microsoft Office Suite • Experience performing administrative tasks in an office environment • Experience providing customer service in an office environment • Excellent communication skills • Access to reliable transportation PREFERRED QUALIFICATIONS: • Master's degree in human Rights/Civil Rights, and Social Justice or a related field • Five (5) years of relevant experience working with and supporting urban and culturally diverse agencies, department or organization • Five (5) years of experience developing and delivering and administering programs, implementing and assessing policies • Three (3) years of experience performing administrative tasks in an office environment • Three (3) years of experience providing customer service in an office environment • Two (2) years of experience working in mediation • Certificate or specialized training in Mediation • Knowledge and experience about the MA Open Meeting Law • Bilingual or multilingual SALARY RANGE: $69,898 - $91,542 annually, full-time, exempt with an excellent benefits package To apply, please visit: http://www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, AUGUST 1, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, mailto:Hiring@worcesterma.gov. To apply, visit https://apptrkr.com/6397158.