Our Fortune 500 Company client is seeking to DIRECTLY HIRE a talented Manager, IT Support (Messaging and Conferencing Manager).
CANDIDATE SUBMISSION REQUIREMENTS:
In order to receive consideration for an interview referral submission to our client's Hiring Manager for this role, each candidate must be reasonably qualified and comply with the following requirements:
1) Must be within commutable distance to Atlanta, GA or Birmingham, AL.
2) Fully comply with ALL instructions under the 'How to Apply' section below.
3) Fully complete and include all Responses to the Hiring Manager's Screening Questions BELOW in the same document (Word or PDF) as your resume.
4) Must be permanently authorized to work in the U.S. WITHOUT requiring any current or future sponsorship (e.g., U.S. citizen, permanent resident card).
Job Description
JOB SUMMARY:
The Messaging and Conferencing Manager position is responsible for overseeing the critical messaging and conferencing environments used by the enterprise. The toolset is largely Microsoft based and includes Microsoft Exchange (online and on-prem), Outlook, Microsoft 365, Microsoft Teams Room Systems, Proofpoint, and RightFax. The position manages 10-15 employees or contract staff responsible for the architecture, engineering and 3rd level support of the product set managed.
JOB REQUIREMENTS:
B.S. degree in Computer Science, Computer Engineering, Business, or another related field, is preferred.
The Messaging and Conferencing Manager should have extensive knowledge of technology-related disciplines, with a strong focus on collaboration products, including Microsoft 365. They must be knowledgeable about current and emerging relevant industry-related products, techniques, and trends.
The Messaging and Conferencing Manager should have a positive attitude, strong focus on quality and strive to enhance the technology experience of our business partners. They should be open to challenging the status quo for the betterment of the business and the services provided.
The primary focus of this role is to provide collaboration technology solutions and services, while keeping in mind the importance of delivering excellent business value. The Messaging and Conferencing Manager should stay informed about the market and adjust solution sets as needed to ensure Fortune 500 Company is maximizing the value of its technology investments and expenses. This includes evaluating new product releases for compatibility with our environment.
Our technology suppliers are a vital part of our technology ecosystem and must be fully leveraged. The Messaging and Conferencing Manager needs to be able to both negotiate with our vendor partners and hold them accountable for the service level quality to which they are contractually committed. They should be able to interface with technology vendors to define roadmaps, escalate issues, and solve complex problems.
The Messaging and Conferencing Manager must understand basic budgetary principles and techniques, being able to distinguish, plan, and oversee capital and operating budgets. Knowledge of the Microsoft Renewal process and/or experience with Microsoft contract negotiations is a plus.
Knowledge of security protocols, standards and best practices related to messaging and conferencing environments.
Experience creating, planning, and executing a strategic technology roadmap.
MAJOR JOB RESPONSIBILITIES:
Managing our vendor or supplier partners is a vital element of the Messaging and Conferencing Manager role. Negotiating best pricing, along with holding our supplier partners accountable for delivering quality solutions based on committed timeframes, requires a constant focus.
It is vital that our business partners are knowledgeable and informed on the effective use of our available technology. The Messaging and Conferencing Manager is responsible for providing education to business partners across the company on how to use their technology, and to provide instructions to other partner groups, such as the Workplace Support teams on how to support the technology.
The Messaging and Conferencing Manager is responsible for attracting, developing, retaining, and managing a diverse group of technical individual contributors. In this role, they have responsibility for hiring, performance management, terminations and for providing daily work direction, feedback and coaching to their direct reports. They are also responsible for workforce planning for their organization and for appropriately identifying and developing successors for key roles within their team.
The Messaging and Conferencing Manager is responsible for managing the department's budget and controlling technology spending. They must ensure financial accountability for any projects sponsored by the department.
TO APPLY:
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HIRING MANAGER'S SCREENING QUESTIONS:
Please answer ALL of the questions BELOW as accurately as possible. If you're determined to be reasonably qualified, you will be submitted to our client for a potential interview and direct hiring consideration for this great opportunity.
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