Fulfillment Operations Manager

Ref #: W154919

Department: Logistics

City: High Point

State/Province: North Carolina

Location: United States

Company Description 

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

The manager of operations will be responsible to direct the flow of product and manage processes within the Shipping Department.  Ensure that staffing and other resource requirements are provided in accordance with service level expectations and budgetary guidelines.  Communicate production plans, staffing plans, department and company goals and other business needs to appropriate individual(s). Provides overall guidance for staff/team projects.

This role is a weekend shift Friday through Sunday 7am to 7:30 pm.

Essential Duties & Responsibilities 

General responsibilities and typical activities for this position will include, but are not limited to the following:

• Plan, forecast, and request appropriate staffing, overtime, and other resources to meet area objectives consistent with financial guidelines and service level expectations.
• Ensures that plans and actions (for self and others) support the overall corporate strategy.
• Manage the overall control and movement of product/merchandise in and out of their area.
• Establish workload priorities and provide a clear sense of direction for the team.
• Assist in the administration and maintenance of the organization’s standards, policies, and procedures.
• Assist in the interviewing, hiring, training and corrective action of direct reports as assigned.
• Conduct coaching sessions and assist in associate development and training.
• Responsible for daily and long-term process improvement
• Serve as a subject matter expert on any / all functions—including applicable systems and RF devices, within the area(s) of responsibility 
• Responsible for area safety results:  ensuring consistent training, evaluating safety issues and implementing improvements as identified.
• Adhere to company safety guidelines to prevent personal injury and product and facility damage.
• Develop and maintain reporting as assigned pertaining to area objectives and performance.
• Actively work with other departments to provide staffing and resources where needed to best meet company objectives / service level expectations.
• Manage daily department procedures and reporting to maximize productivity.
• Interact with all business channels and vendors to provide external and internal customer service to all parties.
• In conjunction with the Leadership Team, manage all aspects of performance and development of the department associates.
• Create an environment where associates are motivated to do their best.
• Provide and solicit information both to and from: vendors, internal / external customers, superiors, peers, and direct reports
• Give and receive constructive feedback.
• Demonstrate initiative, flexibility and dependability
• Offer the highest level of customer service to both internal and external customers.
• Set and achieve high standards for personal performance.
• Conduct meetings as required.
• Develop presentations and present as necessary.
• Accountable for the financial and service level objectives of his/her area.
• Travel as required.

Experience, Skills & Knowledge

Job Requirements

• Five or more years working in a leadership position, warehouse/DC experience a plus
• Proven track record of motivating & leading employees

• Detailed understanding of distribution center / warehouse environment, management skills, business practices, and strategic judgment in applying policies and adapting standard practices to accomplish goals.
• Proficient in Microsoft Excel, Word and PowerPoint
• Demonstrated project management /process improvement skills
• Demonstrated ability to multi-task and effectively prioritize workflow within internal / external customer requirements
• Demonstrated planning and organizational skills to balance and prioritize work
• Strong analytical ability (must be detail oriented)

• Confident in ability to communicate with senior level management and maintain high level of confidentiality
• Must be self motivated and able to work independently and in a team environment

• Excellent communication and presentation skills, both verbal and written

• Other duties as assigned.  Essential duties are subject to change to keep up with new or expanding business models.

• Must be able to work all scheduled shift hours to include, but not limited to, weekends, holidays, and extended shifts.
• Demonstrates flexibility in meeting unexpected and/or planned work fluctuations and shift schedules changes, up to and including first and 2nd shift.

Physical Requirements:

• Must be able to walk long distances.
• Must be able to stand for long periods of time.
• Must be able to bend and lift boxes weighing up to 50 lbs.

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.