CareerSource Center Specialist

Minimum Qualifications

Associate degree and two (2) years' experience in case management; or any equivalent combination of related training and experience.  Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status.

YOU MUST BE A CURRENT NCFL CAREERSOURCE EMPLOYEE TO BE HIRED INTO THIS POSITION AND MUST CARRY A WIOA, WAGNER PEYSER, WTP/SNAP OR RESEA CASELOAD.

Successful completion of a pre-employment drug screen and successful completion of all applicable background checks pre-hire and ongoing are required.

Position Summary

THIS IS A GRANT FUNDED POSITION WITH NO RIGHTS TO PERMANENT EMPLOYMENT. 

This is professional work in providing aspects of career management and development, using guidance, counseling, coaching, and advisory techniques to assist candidates with clarifying and achieving career goals and addressing issues related to employment barriers at CareerSource North Central Florida (CSNCFL). 

An employee assigned to this classification is responsible for maintaining and managing a caseload in one of the four major programs of CSNCFL: Wagner-Peyser (WP), WIOA Adult and Dislocated Worker (AD/DW), WIOA Youth, or Welfare Transition (WT) and Supplemental Nutrition Assistance Program (SNAP). The employee is also responsible for inventory control, office staff scheduling, and task delegation in coordination with program staff.
Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained.

Examples of Duties

Exudes a positive customer service focus.
 
Advocates building organizational culture through aligning decisions with core values. 

Organizes and coordinates office administration and procedures, in order to ensure organizational effectiveness, efficiency, and safety. 

Conducts preliminary interview meetings with candidates to determine candidate eligibility through assessment to establish needs and services.

Engages, interviews, and assesses job candidates to determine their qualifications, work history, job search strengths, challenges, and areas of interest.

Informs job candidates of how to access the full menu of CareerSource North Central Florida reemployment services.

Screens and refers job candidates to appropriate workshops.

Matches and refers job candidates to open and appropriate job orders; creates snapshots and provides endorsed referrals. 

Prepares and maintains case files including documentation such as candidate eligibility information, program performance, services provided, and other relevant information and correspondence. 

Maintains close contact with candidates during training and/or job placements to resolve problems and evaluates placement adequacy; assesses continued needs of services. 

Documents services provided to candidates in applicable database. 

Maintains accurate candidate files and case notes as required by laws, agency policies, and regulations. 

Prepares Individual Training Account (ITA) budgets, training purchase orders, Career navigator II, I and supportive service vouchers in accordance with policy ITA budget guidelines for candidates to ensure all purchases are in accordance with established policy.

Assists in the resolution of customer complaints, concerns, and issues.

Answers public and candidate's questions about eligibility. 

Follows up with candidates, through one-on-one meetings, email, and/or phone discussions. 

Trains candidates on how to use Employ Florida (EF) system to complete a full application (Background Wizard, Virtual Recruiter, and resume) and perform job searches.

Performs case closures by verifying license, certificate, and employment.  

Verifies employment to support positive case closure by ensuring customers attain self-sufficient employment, in alignment with State of Florida standards for positive outcomes, funding requirements, and performance incentives.

Conducts mock interviews and provides guidance on job search techniques, including locating job vacancies, completing applications, and preparing for interviews.

Assists candidates to formulate a self-marketing plan and job campaign strategy.

Reviews, updates, develops, and provides career information resources.

Maintains compliance with all personnel policies and procedures.

Coordinates One Stop Services and activities of employees including determining work procedures and schedules.

Responds to citizen inquiries/complaints regarding the operation of the program and communicates any issues to the CEO.

Represents departmental program area, when necessary, at public meetings.

Organizes office operations and procedures; point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands.

Partners with the Executive Team to maintain office policies as necessary.

Coordinates with IT department on all office equipment.

Manages relationships with vendors, service providers, and landlords, ensuring that all items are invoiced and paid on time.
Works retail hours and/or hours as assigned.

Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency.

NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of the principles and procedures of budget preparation, budgetary and financial cost/expense tracking.

Knowledge of interviewing, counseling, and coaching techniques and methods. 

Knowledge of modern management and administration techniques and methods.

Skill in public speaking.

Skills in time management and case organization.

Ability to conduct interviews effectively.

Ability to communicate effectively both orally and in writing.

Ability to make rational decisions in a timely manner. 

Ability to plan and deliver group workshops.

Ability to evaluate and place candidates appropriately.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job includes close vision and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderately quiet.

An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BoCC-Contributed Benefits

• Medical/Health Insurance  
• Employee Life Insurance  
• Florida Retirement System  
• Employee Assistance Program

Optional Benefits

• Dental Insurance  
• Vision Insurance
• Supplemental & Dependent Life Insurance
• Deferred Retirement Program
• Flexible Spending Accounts
• Roth IRA
• Tuition Assistance Program  

NOTE: For detailed information regarding available benefits click here.

You may also view Frequently Asked Questions (FAQs) regarding benefits. 

• FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement.  A defined benefit or defined contribution option may be chosen by the employee.
• TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details.
• HOLIDAYS Holidays are as follows: 

1. New Years Day  
2. Martin Luther King Day  
3. Memorial Day  
4. Juneteenth
5. Independence Day  
6. Labor Day  
7. Veterans' Day  
8. Thanksgiving Day  
9. Friday following Thanksgiving  
10. Christmas Eve (IAFF*)  
11. Christmas Day  
12. Additional Christmas Holiday (All non-IAFF employees)  
13. 2 Floating Holidays  (All non- IAFF employees)

*IAFF – International Association of Firefighters Pay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays.

Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2.

Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.

$45,760.00 Annually