Community Outreach Manager

Minimum Qualifications

Bachelor's degree from an accredited college or university with major course work in sociology, education, public administration or policy, ethnic studies, or social work, or a closely related field and five years of progressively responsible experience in sociology, education, public administration or policy, ethnic studies, social work; or an equivalent combination of related training, education, and experience.

A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment.   If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position.  


Successful completion of all applicable background checks pre-hire and ongoing are required.

Position Summary

This is highly responsible managerial and administrative work focused on building an infrastructure to ensure County policy decisions are evaluated consistently and thoughtfully to promote fair access to County programs, services, and opportunities.  The position collaborates with County departments, employees, community members and other stakeholders to support continuous improvement in service delivery across Alachua County; provides leadership and vision to develop and manage innovative and effective strategies that enhance organizational effectiveness and community outcomes; and works with County leadership and community stakeholders to promote shared values that support transparency, accountability, and inclusive service delivery throughout the organization and community.

Work is performed under the direction of an Assistant County Manager and is reviewed through conferences, reports and observations of results obtained.

Examples of Duties

This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work.

Exudes a positive customer service focus.

Advocates building organizational culture through aligning decisions with the County's core values.

May supervise and coordinate the activities of subordinate employees including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting departmental training and orientation.
 
Builds awareness and engagement through collaborative community outreach and engagement initiatives.

Identifies service gaps, operational challenges, and systemic factors that may affect the consistent delivery of County services across departments and the community.

Oversees, designs, coordinates, and implements programs, policies, and practices aimed at improving service access, effectiveness, and consistency.

Develops guidance and tools to support informed decision-making in the design and implementation of County programs and practices.

Establishes methods to document, assess, and evaluate service impacts; collects, evaluates, and analyzes performance indicators and progress benchmarks related to service delivery and organizational outcomes.

Serves as the point of contact for community members addressing questions or concerns related to County programs, services, and operational practices, with a focus on ensuring consistent and fair access.

Attends community events to spotlight the County's programs and services.

Establishes, leads, or participates in multi-departmental, cross-organizational teams to strategically coordinate initiatives and priorities across county government.

Supports the development of analytical tools and assessments to review policies, processes, and planning efforts, and to inform data-driven decision-making.

Drives a County and/or personal vehicle regularly to perform duties as required.
 
Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency.
 
NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
 
KNOWLEDGE, SKILLS AND ABILITIES
 
Knowledge and demonstrated competency in budget preparation, administration, and management practices/principles.
 
Knowledge of policy development, program evaluation, and performance measurement methods.

Knowledge of principles and practices related to fair access, inclusive service delivery, and organizational effectiveness.

Knowledge of community engagement strategies and collaborative outreach practices.

Knowledge of data collection, analysis, and reporting techniques used to assess service delivery and organizational outcomes.

Skill in analyzing policies, procedures, and service delivery systems to identify gaps, inefficiencies, and opportunities for improvement.

Skill in conducting community outreach and representing the County professionally at public meetings and events.

Collaboration and coordination skills.

Ability to evaluate County policies and operational practices objectively and consistently to promote fair access to services.

Ability to work collaboratively across departments and organizational boundaries to achieve shared goals.

Ability to build trust and credibility with County leadership, employees, and community stakeholders.

Ability to analyze data, generate reports, and explain relevant issues, concerns, and trends.

Ability to communicate effectively verbally and in writing.

Ability to lead, motivate, influence, and facilitate teams of diverse individuals and collaborate toward a common purpose.

Ability to cultivate critical relationships both internally and externally.

Ability to establish and maintain effective working relationships with others.


PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to talk or hear. The employee is occasionally required to be mobile.  The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
 
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
The noise level in the work environment is usually quiet.

An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BoCC-Contributed Benefits

• Medical/Health Insurance  
• Employee Life Insurance  
• Florida Retirement System  
• Employee Assistance Program

Optional Benefits

• Dental Insurance  
• Vision Insurance
• Supplemental & Dependent Life Insurance
• Deferred Retirement Program
• Flexible Spending Accounts
• Roth IRA
• Tuition Assistance Program  

NOTE: For detailed information regarding available benefits click here.

You may also view Frequently Asked Questions (FAQs) regarding benefits. 

• FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement.  A defined benefit or defined contribution option may be chosen by the employee.
• TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details.
• HOLIDAYS Holidays are as follows: 

1. New Years Day  
2. Martin Luther King Day  
3. Memorial Day  
4. Juneteenth
5. Independence Day  
6. Labor Day  
7. Veterans' Day  
8. Thanksgiving Day  
9. Friday following Thanksgiving  
10. Christmas Eve (IAFF*)  
11. Christmas Day  
12. Additional Christmas Holiday (All non-IAFF employees)  
13. 2 Floating Holidays  (All non- IAFF employees)

*IAFF – International Association of Firefighters Pay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays.

Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2.

Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.

$94,140.80 Annually