Performing Arts Box Office Ticketing (2nd Assistant Treasurer)

About The Kennedy Center

“I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy

The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. 

At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. 

Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. 

Why Join Us

We offer a comprehensive range of benefits to all employees including: 

• Staff offers for discount tickets
• We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video!

Job Description

This is a Union position and pay will be determined by the CBA.

To act as primary support to Treasurer of particular assigned venue(s).

Key Responsibilities

• Direct co-workers, provide guidance to ticket sellers at windows, and oversee the completion of related box office tasks.
• Prepare performance statements, verify daily sales, and prepare bank deposits.
• Assist Treasurer for a particular venue, assuring timely fulfillment of special ticket orders, group contracts, setting and releasing of house seats, etc.
• Check all aspects of event setup in ticketing system for particular assigned venue(s).
• Facilitate work of theater and company managers.
• Maintain highest standards of customer service.
• Perform all duties of Treasurer on an as-needed basis.

Key Qualifications

• The candidate must have at least 3 years of box office/ sales/ customer service experience, including at least 1 year of experience supervising and training.
• The candidate must have a proven strong customer service background.
• The candidate must have excellent writing, communication, and problem-solving skills, and must be detail-oriented and well-organized.
• The candidate must exhibit a professional demeanor – diplomacy and tact are essential.
• Knowledge of computerized ticketing systems is a must, preferably in Tessitura.
• The candidate must possess the ability to work well under pressure.
• Candidate must be local or willing to relocate to the DMV area.