Donor Services Assistant

***Please submit a cover letter for consideration***

About The Kennedy Center

“I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy

The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. 

At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. 

Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. 

Why Join Us

We offer a comprehensive range of benefits to all full-time employees including: 

• Staff offers for discount tickets
• Retirement plan with organization matching (after 1 year of employment)
• Qualifying employer for the Public Student Loan Forgiveness Program (PSLF)
• Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA)
• Annual Leave, Sick Leave, and Personal Days available immediately upon hire
• 11 paid holidays per year 
• Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA
• Flexible work arrangements
• We like to have fun! Check out theKennedy Center National Dance Day 2024 staff video!

Job Description

The Assistant, Donor Services is part of a skilled customer service team that provides exemplary customer service to Kennedy Center, NSO, and WNO Members, VIPs, and Boards, as well as general customer service to prospective members and the general public. The position assists in data entry for donor contributions and record updates.

The Assistant helps with coordinating aspects of major donors, VIPs, and board member visits, including ticketing, dining, and parking. He or she works closely with the Manager of Donor Services and box office staff to coordinate departmental ticketing priorities.

The Assistant must be able to exercise discretion in order to prioritize assignments and work under significant pressure, as many projects are time sensitive, involving concurrent deadlines and donor interaction. An eagerness to communicate and problem solve with a positive attitude is essential.

Key Responsibilities

• Handle all inbound calls through the Circles Services and Membership Services phone lines and provide the highest level of customer service to fulfill requests, provide information, offer assistance, and/or solve donor-related problems in a pleasant and efficient manner. Act as the public voice and front line for all Kennedy Center donors and potential donors.
• Receive and process all Kennedy Center, National Symphony Orchestra, and Washington National Opera Membership contributions and process into Tessitura efficiently, with a high degree of accuracy, and according to Kennedy Center financial standards.
• Work with box office and sales staff to ticket donors’ as needed and determined by their giving level.
• Assist the Manager of Donor Services with general administration duties.
• Provide the highest level of customer service at all times.
• Other duties as assigned.

Key Qualifications

• Bachelor’s Degree preferred. Proven record of high quality customer service required.
• Possess a warm and friendly phone demeanor, and exhibit a high degree of patience, and be comfortable conducting business over the phone
• Proven ability to act with tact and diplomacy as the position represents the Kennedy Center to the public.
• Superior organization and time management skills
• Experience with CRM systems, preferably Tessitura
• Candidate must be local or willing to relocate to the DMV area